Sheila Miranda
Hammonton,NJ
Summary
Dedicated customer service professional with expertise in problem resolution, active listening, and complaint handling. Proven ability to enhance customer satisfaction and loyalty while managing high-stress situations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative and Cashier
South Jersey Laundry & Dry Cleaning
Hammonton, NJ
01.2024 - 07.2025
- Resolved complaints promptly to ensure positive customer experiences.
- Maintained accurate records of customer interactions for future reference.
- Adapted quickly to new policies and procedures to support operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Associate of Arts - K-12 Education
Atlantic Cape Community College
Mays Landing, NJ05-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Order processing
Languages
Spanish
Native or Bilingual
English
Timeline
Customer Service Representative and Cashier
South Jersey Laundry & Dry Cleaning
01.2024 - 07.2025
Associate of Arts - K-12 Education
Atlantic Cape Community College