Sheila Na Isna
Barrington
Summary
Instructor skilled in creating inclusive learning environments that promote social-emotional development and academic success. Demonstrated ability to implement evidence-based interventions, including Applied Behavioral Analysis (ABA), while providing direct instruction tailored to individual student requirements. Maintained detailed records of client treatment plans and monitored progress through data collection and analysis. Established open communication channels with students, parents, and team members to support effective learning outcomes.
Overview
6
6
years of professional experience
Work History
Instructor
Evergreen Center
Milford
01.2025 - 05.2025
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Established rules for class management and discipline while implementing appropriate consequences for disruptive behavior.
- Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
- Created a positive learning environment by establishing open communication with students, parents and colleagues.
- Monitored student behavior in order to maintain an effective teaching environment.
- Evaluated effectiveness of instructional materials including textbooks, software programs or handouts.
- Monitored data collection systems and reported results to supervisors.
- Implemented interventions designed by Board Certified Behavior Analysts.
- Ensured that all safety guidelines were followed during therapy sessions.
- Collaborated with team members to develop positive reinforcement strategies for clients.
- Supported clients' transition into new environments such as school or work settings.
- Maintained accurate records of all activities related to client treatment plans.
- Promoted positive behaviors through verbal praise and tangible rewards.
- Attended professional development workshops and conferences related to ABA technology.
- Collected and analyzed data from various sources as part of research projects.
- Created visual supports such as picture schedules, first and then boards.
- Participated in weekly supervision meetings with BCBAs or other qualified supervisors.
- Provided direct instruction to clients on a variety of skills, including communication, socialization, and self-care.
- Conducted assessments and observations to evaluate the progress of each client's plan.
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
Assembly Line Worker
ZOLL Medical Corporation
Pawtucket
05.2024 - 01.2025
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Provided training and guidance to new employees on proper assembly techniques.
- Collaborated with other departments to ensure smooth production process flow.
- Loaded raw materials into machines for processing according to instructions provided by supervisors.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Ensured compliance with company policies and procedures at all times.
- Followed standard operating procedures while performing tasks on the assembly line.
- Provided assistance in other departments when needed.
- Organized work area daily to ensure efficient workflow throughout shift.
- Ensured work areas were kept clean and organized at all times.
- Monitored assembly line operations and identified any issues or problems that arose.
Customer Service Lead
Dunkin' Donuts
Pawtucket
06.2020 - 12.2024
- Ensured compliance with company policies and regulations related to customer service operations.
- Directed customer service staff activities, including training, coaching and performance management.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
- Developed strategies for improving customer satisfaction levels.
- Resolved escalated issues from team members or customers in an efficient manner.
- Handled customer inquiries and complaints in a professional manner.
- Maintained accurate records of customer interactions and transactions.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Retail Worker
JCPenney
North Attleboro
08.2019 - 01.2020
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Maintained accurate records of all transactions using POS software systems.
- Organized, folded clothing in their specific place
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
Education
High School Diploma -
Charles E Shea High School
Pawtucket06-2019
Some College (No Degree) - General Studies
Community College Rhode Island
Lincoln, RISkills
- Data analysis
- Instructional design
- Behavioral intervention
- Classroom management
- Detailed instruction
- Special needs teaching
- Time management
- Team collaboration
- Teaching strategies
Languages
English
Professional
Portuguese
Professional
Spanish
Limited
Accomplishments
- High School, National Honors
References
References available upon request.
Timeline
Instructor
Evergreen Center
01.2025 - 05.2025
Assembly Line Worker
ZOLL Medical Corporation
05.2024 - 01.2025
Customer Service Lead
Dunkin' Donuts
06.2020 - 12.2024
Retail Worker
JCPenney
08.2019 - 01.2020
High School Diploma -
Charles E Shea High School
Some College (No Degree) - General Studies
Community College Rhode Island