Sheila Nakanjako
4402 E Ute St Phoenix ,AZ
Summary
Extremely-energetic and success-driven HR professional. Collaborative individual with can-do attitude and highly effective customer service style that promotes recurring business. Thrive on new challenges through passion and commitment. Responsible with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
14
14
years of professional experience
Work History
HR Assistant
Refugees And Immigrants Community For Empowement
2023.04 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Reduced employee turnover through thoughtful onboarding procedures and ongoing professional development opportunities.
- Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
- Enhanced communication within the organization by managing internal newsletters and announcements.
Supervisor
American Airlines
2018.05 - 2023.04
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Pharmacy Technician Extern
Walgreens Pharmacy
2015.12 - 2016.02
- Processed and filled prescriptions
- Assisted with medication stocking and inventory
- Received and input patient information.
Customer Service
Emirates Airline
2013.02 - 2015.01
- Check in Customers for flight, Weigh Baggage, As a customer service professional allocated to any area across the group that provides either front-line or behind the scenes customer care.
Customer Service
TJ MAXX
2012.04 - 2013.02
- Two years of experience providing services to customers
- An unwavering commitment to customer services, with the ability to build productive relationship, resolve complex issues and win customer loyalty
- Strategic-relationship/partnership-building skills-listen attentively, solve problems creatively, And use tact and diplomacy to find common ground and achieve win-win outcomes.
Customer Service
Khols
2010.01 - 2012.04
- Greets Customer, Handles payments on NSFchecks in a professional manner, Provides proper information and instruction to customers interested in the gift registry
- Ensures that all cash handling procedures are done in accordance to policy and procedure as well as in a timely manner.
Education
Diploma- Pharmacy Technician -
UEI College
Gardena, CA02.2016
B.S-Business Administration -
Ntinda view college
Kampala, Uganda05.2010
Skills
- Proficient in the use of Microsoft Word and Excel
- HIPAA/OSHA certified
- Retail Pharmacy Procedures & Operations
- Drug Dosing, Filling, Dispensing
Timeline
HR Assistant
Refugees And Immigrants Community For Empowement
2023.04 - Current
Supervisor
American Airlines
2018.05 - 2023.04
Pharmacy Technician Extern
Walgreens Pharmacy
2015.12 - 2016.02
Customer Service
Emirates Airline
2013.02 - 2015.01
Customer Service
TJ MAXX
2012.04 - 2013.02
Customer Service
Khols
2010.01 - 2012.04
Diploma- Pharmacy Technician -
UEI College
B.S-Business Administration -
Ntinda view college
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