Sheila Nieves

Work History

Bridgewater Dental Group

04.2022 - Current

Record patients' health histories, document current symptoms, and pull up records from prior visits for dentists to view and evaluate.
Explained treatment procedures and instructed patients on home care guidelines.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Prepared and processed patient referrals and transfer requests.
Processed medical insurance claims and payments.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

United States Post Office

05.2020 - 03.2022

Offered friendly and efficient service to customers, handled challenging situations with ease.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Directly interacted with customers to deliver mail, packages, and ordered goods.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.

Dr. Wayne Levine DDS Endodontics

08.2015 - 11.2019

Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Prepared patient x-rays and images for dentist review.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Explained treatment procedures and instructed patients on home care guidelines.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Documented patient dental health information, medical history, and vital signs for future reference.
Scheduled and confirmed patient appointments.
Designed dental report card to explain patient dental health status and treatment plans.

Dental Care Hillsborough

08.2014 - 08.2015

Engaged with customers to build business relationships.
Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
Verified work aligned with service levels agreed and client requirements.
Researched, analyzed, and projected market data for potential markets.
Evaluated customer needs and feedback to drive product and service improvements.
Collected, arranged, and input information into database system.
Gathered, organized and input information into digital database.
Educated staff on organizational mission and goals to help employees achieve success.