Summary
Work History
Education
Skills
Timeline
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Sheila Parker

Sheila Parker

Columbus,Indiana

Summary

Well-qualified customer service associate familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Work History

Assistant Manager of Operations

Cirkle K
Columbus
10 2008 - 01 2015
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Ensured compliance with industry regulations by staying updated on relevant laws and policies.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.

Shift supervisor

Apple American Group LLC
Columbus
01 2015 - 03 2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.

Server

4th st Bar and Grill
Columbus
05 2020 - 07 2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Customer Service Representative Team Lead Server

Harmony Tree Resorts
Nashville
03 2022 - 08 2024
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
  • Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
  • Optimized scheduling processes to ensure adequate staffing levels during peak hours of operation.

Education

High School Diploma -

Columbus North High School
05.2010

Skills

  • Staff Management
  • Scheduling
  • Workflow planning
  • Flexible and Adaptable
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Excellent Communication
  • Active Listening
  • Self-Motivated

Timeline

Assistant Manager of Operations

Cirkle K
10 2008 - 01 2015

Shift supervisor

Apple American Group LLC
01 2015 - 03 2020

Server

4th st Bar and Grill
05 2020 - 07 2022

Customer Service Representative Team Lead Server

Harmony Tree Resorts
03 2022 - 08 2024

High School Diploma -

Columbus North High School

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Sheila Parker