Sheila Parker
Newport News, VA,NV
Summary
Dynamic Customer Service Representative with a proven track record at TTEC, excelling in active listening and critical thinking. Recognized for enhancing customer satisfaction through effective data entry and problem-solving skills. Committed to delivering exceptional service and fostering positive client relationships, driving success in every interaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TTEC
Newport News, Virginia
03.2018 - 02.2025
Customer Service Representative
TeleTech Holdings
Newport News, Virginia
10.2016 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business Administration
College of The Albemarle
Camden, NC03.1979
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Word
- Computer Skills
- Extensive Experience with interacting with customers and solving problems
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Full Professional
Timeline
Customer Service Representative
TTEC
03.2018 - 02.2025
Customer Service Representative
TeleTech Holdings
10.2016 - 06.2018
No Degree - Business Administration
College of The Albemarle
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