Sheila Parker
Jackson,MS
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and customer service, notably as a Bartender/Bar Manager at Sidelines Sports Cafe. Excelled in staff management, customer engagement, and inventory control, significantly enhancing customer loyalty and operational efficiency. Skilled in POS systems and adept at fostering team training and development. Delivers timely and enthusiastic service with attention to detail. Thrives in a fast paced environment. Organized multi-tasker and collaborative team player.
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant
Mississippi Department of Environmental Quality
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Counter Manager/Server
Basil's Downtown
08.2019 - 08.2024
- Operated cash register to accurately complete customer financial transactions.
- Maintained clean and organized work space
- Ensured proper execution of service and menu items
- Inventory control
- Developed excellent customer service rapport to ensure repeat business
Bartender/Bar Manager
Sidelines Sports Cafe
05.2012 - 05.2018
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Bachelor of Arts - Liberal Studies
University of Southern Mississippi
Hattiesburg, MSCertificate of Technical Studies - EMT-B
PRCC Technical Center
Hattiesburg, MS05-2017
Skills
- POS Systems
- Customer Engagement
- Staff Management
- Hospitality and accommodation
- Cash-handling procedures
- Product Knowledge
- Customer Assistance
- Team Training
- Inventory counting
- Food handling
- Event Planning
- Mail handling
- Records retrieval
- Multi-line telephone systems
- Database entry
- Excel spreadsheets
- Computer proficiency
- Filing and data archiving
Timeline
Counter Manager/Server
Basil's Downtown
08.2019 - 08.2024
Bartender/Bar Manager
Sidelines Sports Cafe
05.2012 - 05.2018
Administrative Assistant
Mississippi Department of Environmental Quality
Bachelor of Arts - Liberal Studies
University of Southern Mississippi
Certificate of Technical Studies - EMT-B
PRCC Technical Center