Sheila Partida
San Luis,AZ
Summary
My goal is to obtain a position with a company where I can utilize my skills and gain further experience while enhancing the companies productivity and reputation. I am good with performing all tasks successfully and work well with co-workers and management to accomplish daily responsibilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
Deployed Services
Yuma, AZ
02.2023 - Current
- Help out feeding detainees, monitoring inside showers, caring for UAC.
- Observe children for signs of medical or emotional distress.
- Provided same gender supervision for any area where youths and adults regularly undress including restrooms and showers.
- Escort detainees.
- Logged information regarding the personal property of detainees.
- Responsible for the area of operation within the shower area and pods.
- $30/hour
- 48 hours a week
Security Guard
Deployed Services
Yuma, AZ
05.2022 - 08.2022
- Make sure detainees are secure and following instructions that are given.
- Patrols area and perform security checks for potential hazards.
- Wrote detailed reports on any unusual behaviors.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Maintained high levels of alertness throughout shifts.
- Interacted with law enforcement officials to report incidents or violations.
- 48 hours a week.
- $23/hour
Call Center Representative
Convey Health Solutions
Yuma, AZ
11.2019 - 05.2021
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Multi tasking
- Evaluate customer satisfaction on a regular basis in terms of phone call handling, order acceptance skills, service skills, productivity, and so on.
Education
High school or equivalent -
San Luis High School
01.2016
Skills
- Bilingual in english and spanish
- Ability to document processes and perform record keeping
- Computer skills
- Ability to perform vigorous physical activity such as bending, standing, walking, sitting for extended periods
- Ability to monitor children and keep them safe at all times
- Data Entry
- HIPAA Compliance
- Multitasking and Organization
- First Aid and Safety
- Respectful and Compassionate
- Security
- Caregiving
- Understanding abuse and neglect
- Ability to perform flexible hours including holidays
- Integrity and Honesty
- Legal Knowledge
- First-Aid and CPR
- Maintaining privacy and confidentiality
Certification
- Certificate of Arizona Skill Standards
- National Resource Center Course for Residential Child & Youth Care Professionals, 07/01/23, 12/01/24
- AED Certification, 03/01/23, 03/01/25
- First Aid Certification, 03/01/23, 03/01/25
- Arizona food handler, 02/01/23, 02/01/26
Languages
- English, Expert
- Spanish, Expert
Languages
English
Professional
Spanish
Professional
Timeline
Caregiver
Deployed Services
02.2023 - Current
Security Guard
Deployed Services
05.2022 - 08.2022
Call Center Representative
Convey Health Solutions
11.2019 - 05.2021
High school or equivalent -
San Luis High School
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