Sheila Pugh
Montgomery,AL
Summary
Accomplished Administrative Assistant with a proven track record at Staton Correction Facility, excelling in customer service and office administration. Demonstrated expertise in Microsoft Excel and fostering professional relationships, significantly enhancing operational efficiency. Skilled in managing complex filing systems and ensuring meticulous recordkeeping, contributing to a positive and productive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
YesCare- Staton Correction Facility
04.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant
Wexford Health-Staton Correctional Facility
03.2015 - 03.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant
Corizon Health- Staton Correction Facility
12.2013 - 03.2015
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Diploma - Certified Medical Assistant
Jes Health
Montgomery, AL10-2017
Associate of Science - Surgical Tech
Virginia College
Montgomery, AL05-2010
High School Diploma -
Highland Home High School
Highland Home, AL05-1987
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Clerical Support
- Critical Thinking
- Office Management
Timeline
Administrative Assistant
YesCare- Staton Correction Facility
04.2023 - Current
Administrative Assistant
Wexford Health-Staton Correctional Facility
03.2015 - 03.2023
Administrative Assistant
Corizon Health- Staton Correction Facility
12.2013 - 03.2015
Diploma - Certified Medical Assistant
Jes Health
Associate of Science - Surgical Tech
Virginia College
High School Diploma -
Highland Home High School
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