Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sheila Roman

3816 Gulf Shore Cir ,FL

Summary

Dynamic and self-motivated Fulfillment Associate at Amazon, recognized for enhancing customer satisfaction through meticulous order fulfillment and effective teamwork. Proficient in product packaging and warehouse safety, I consistently exceeded expectations while fostering a collaborative environment. My attention to detail and commitment to excellence contributed to a safer, more efficient workplace.

Overview

21
21
years of professional experience

Work History

Fulfillment Associate

Amazon
06.2023 - 02.2025
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Followed safety protocols to minimize workplace accidents.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Resort Luggages

MCO
07.2006 - 05.2007
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Cashier Assistant

Supermercado Grande
04.2004 - 04.2005
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.

Education

Bachelor Of Business Administration - Management

Universidad Ana G Mendez
Naguabo, PR

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Product packaging
  • Customer service
  • Friendly and courteous
  • Pallet jack proficiency
  • Sorting and organizing
  • Loading and unloading
  • Heavy lifting
  • Warehouse safety
  • Correct labeling
  • Labeling and wrapping

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Fulfillment Associate

Amazon
06.2023 - 02.2025

Resort Luggages

MCO
07.2006 - 05.2007

Cashier Assistant

Supermercado Grande
04.2004 - 04.2005

Bachelor Of Business Administration - Management

Universidad Ana G Mendez

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Sheila Roman