Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sheila Savon

Miami,Florida

Summary

Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Pho Tastict Restaurant to enhance guest experiences and maintain operational excellence. My ability to foster team collaboration and relationship management significantly increased customer satisfaction and repeat business, showcasing my adaptability and leadership in fast-paced settings. Motivated [cuatumer servise ] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized watress with experience in chanchito restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

5
5
years of professional experience

Work History

Waitress

Pho Tastict Restaurant
05.2024 - 05.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Sales Agent Representative

South Shore Marketing
04.2024 - 05.2024
  • Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
  • Increased sales revenue by developing and maintaining strong client relationships.
  • Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
  • Improved overall team performance by providing mentorship and guidance to junior sales representatives.

Waitress

Chanchito Restaurant
04.2023 - 05.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Custumer Service

Plaza America Supercenter
02.2019 - 02.2023
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Maintained accurate records for client accounts, ensuring timely payments and proper documentation.

Education

High School Diploma -

Ramon Infante
Cuba
06.2016

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Order Taking
  • Cash Handling
  • Safe Food Handling
  • Hospitality service expertise
  • Handling Complaints
  • Complex Problem-Solving
  • Accurate money handling
  • Menu Memorization
  • High-volume dining
  • Relationship Management
  • Tableside Service
  • Table setting knowledge
  • Guest Relations Management
  • Team Player
  • Adaptable and Flexible
  • Transactions and Cash Handling
  • Relationship Building
  • Team Leadership

Languages

English
Professional Working

Timeline

Waitress

Pho Tastict Restaurant
05.2024 - 05.2024

Sales Agent Representative

South Shore Marketing
04.2024 - 05.2024

Waitress

Chanchito Restaurant
04.2023 - 05.2023

Custumer Service

Plaza America Supercenter
02.2019 - 02.2023

High School Diploma -

Ramon Infante
Sheila Savon