Sheila Shoup
Grants Pass,OR
Summary
Dedicated administrative professional with strong customer service, data entry, and time management skills. Committed to optimizing clinic workflow and ensuring compliance with HIPAA regulations.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Spectrum Prosthetics & Orthotics
03.2020 - 06.2026
- Managed electronic filing systems, ensuring accurate document retrieval and organization.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Addressed patient concerns promptly and professionally to ensure satisfaction.
- Submitted authorizations to insurance with complete medical documentation.
- HIPAA Compliance Officer
- VA Patient Coordinator
Office Manager
Romanoff Renovations
05.2017 - 11.2019
- Coordinated staff scheduling.
- Managed vendor relationships, negotiated contracts, and ensured timely delivery of supplies and services.
- Hiring new flooring installers and completing their new hire paperwork.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office and flooring supplies, ordering necessary items proactively to prevent stock shortages.
- Scheduling installations of flooring.
Customer Care Representative
AllCare Health
03.2014 - 05.2017
- Managed high-volume call traffic, ensuring timely and accurate support for client needs.
- Implemented best practices for complaint resolution, enhancing overall customer experience.
- Assisted in checking on authorization statuses from patients and medical providers.
- Verified patient eligibility and provider designation.
- Assigned patients to a primary care provider.
Education
High School Diploma -
Concord High School
Concord, CAAssociate of Science - Business Administration
Heald Business College
Concord, CA06-1996
Skills
- Customer service
- Office administration
- Microsoft Word and Outlook
- Data entry efficiency
- Referral coordination
- Office management
- HIPAA compliance
- Insurance coverage verification & authorizations
Timeline
Administrative Assistant
Spectrum Prosthetics & Orthotics
03.2020 - 06.2026
Office Manager
Romanoff Renovations
05.2017 - 11.2019
Customer Care Representative
AllCare Health
03.2014 - 05.2017
High School Diploma -
Concord High School
Associate of Science - Business Administration
Heald Business College