SHEILA SILVA
Colorado Springs,United States
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
CSNA
07.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and clinic policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Sales Counselor
Cowboys Fit
11.2023 - 04.2024
- Welcomed gym members, provided fitness guidance, maintained cleanliness, promoted services, created a positive environment, developed sales strategies, utilized social media, and analyzed sales data.
Guest Relations Associate
Children's hospital colorado
07.2021 - 04.2023
- Performed administrative duties, created a welcoming atmosphere, developed relationships with patients, delivered exceptional service, assisted in resolving complaints, implemented HIPAA policies, organized events, and collaborated with staff.
Key holder/Manager
Once Upon A Child Franchise
12.2018 - 04.2022
- Supervised staff, developed customer relationships, resolved disputes, trained new staff, performed opening and closing duties, organized merchandise displays, and provided leadership and mentoring.
Education
Diploma -
Harrison Highschool
Colorado Springs, COAssociates - Radiologic Technology
Pikes Peak State College
Colorado Springs, COSkills
- Medical Terminology
- Front Desk Operations
- HIPAA Compliance
- Customer Service
- Problem-Solving
- Phone and Email Etiquette
- Multitasking and Organization
- Money Handling
- Patient check-in
- Team Collaboration
Timeline
Patient Access Specialist
CSNA
07.2024 - Current
Sales Counselor
Cowboys Fit
11.2023 - 04.2024
Guest Relations Associate
Children's hospital colorado
07.2021 - 04.2023
Key holder/Manager
Once Upon A Child Franchise
12.2018 - 04.2022
Diploma -
Harrison Highschool
Associates - Radiologic Technology
Pikes Peak State College