Sheila Spurling
Edinburgh
Summary
Customer Service Representative with extensive experience in order processing and complaint resolution. Demonstrated ability to build strong customer relationships and provide effective technical support, resulting in enhanced customer satisfaction. Recognized for positive attitude and teamwork, contributing to overall company success. Results-driven professional with a passion for cultivating partnerships and driving business growth.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Ditech Inc
Edinburgh
12.2010 - 04.2025
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders accurately and efficiently using company systems.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Production Supervisor
Delta Faucet Company
Greensburg
06.1999 - 09.2008
- Coordinated team efforts to meet production schedules and quality standards.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Prepared reports on production metrics for management review and decision-making.
Education
High School Diploma -
Terre Haute South
Terre Haute IN01-1987
Skills
- Customer relationship management
- Order processing
- Technical support
- Product knowledge
- Complaint resolution
- Team coordination
References
References available upon request.
Timeline
Customer Service Representative
Ditech Inc
12.2010 - 04.2025
Production Supervisor
Delta Faucet Company
06.1999 - 09.2008
High School Diploma -
Terre Haute South