Sheila Thomas

• Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
• Inspected products for quality assurance purposes prior to stocking shelves.
• Assisted customers in locating desired items and provided advice on product features.
• Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
• Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
• Provided training and guidance for new employees in merchandising practices.
• Developed creative display ideas that highlighted featured products in a visually appealing manner.
• Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
• Participated in physical inventories by counting merchandise stored in backroom areas.
• Kept work areas professional, organized and clean.
• Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
• Printed labels and tags for for-sale merchandise.
• Greeted store customers, offered assistance and thanked each for patronage.
• Displayed appropriate signage for products and sales promotions.
• Constructed aisle displays and arranged end caps to promote specific products.
• Helped customers locate desired items and assisted with carrying heavy loads.

• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Managed high-volume of inbound and outbound customer calls.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Reviewed files, records and other obtained documents to respond to customer requests.
• Investigated and solved routine and complex customer issues to earn repeat business.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Helped clients navigate online systems within established frameworks to obtain services.
• Returned customer calls in established turnaround time to meet company objectives.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Worked with Bath and Body Works to develop customer service improvement initiatives.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Set up and activated customer accounts to maintain QA satisfaction levels.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Delivered service and support to each customer, paving way for future business opportunities.

• Verified orders and bagged items for easy transport.
• Washed and sanitized dishes after every use to protect customers.
• Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
• Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
• Completed side work tasks, including restocking condiments and cleaning refrigerators.
• Completed opening, closing and shift change tasks to promote store efficiency.
• Took customers' orders by recording requested menu items, substitutions and add-ons.
• Suggested additional menu items, beverages and desserts to increase sales.
• Accepted payments and made change to process transactions.
• Dispensed, poured and mixed water, soft drinks and beverages.
• Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
• Took orders, prepared foods and processed payments in full-service establishment.
• Reviewed contents on food trays to check receiving complete order.

• Collaborated with managers and other team members to solve difficult or complex customer issues.
• Resolved common and complex issues by determining need of customer and immediately offering favorable solutions.
• Gathered information from customers and asked open-ended questions to understand needs and address quickly.
• Documented conversations with customers in Sales force to track requests, problems and solutions offered.
• Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible.
• Reviewed files, records and other obtained documents to respond to customer requests.
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.

Serviced for: Turbotax, and Datalot

• Provided every customer with professional and polite support for sales and service needs.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Processed payments and maintained accurate drawers to meet financial targets.
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Generated brand awareness and positive product impressions to increase sales.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Answered questions about current promotions and resolved issues according to store policies.
• Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
• Built customer loyalty by engaging with and identifying product needs of customers.
• Helped customers by answering questions and locating merchandise.
• Prepared products for promotional sampling during in-store demonstrations.
• Assisted in ringing up sales at registers and bagging merchandise.
• Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

• Greeted and registered guests and issued room keys.
• Recommended top dining and entertainment options for guests in the Granbury area.
• Answered department telephone calls  using correct salutations and telephone etiquette.
• Greeted all guests in a courteous and professional manner.
• Processed guest payments for room charges, food and beverage charges and phone charges. Processed guest payments for room charges, food and beverage charges and phone charges.
• Processed credit card transactions during the checkout process.

• Met incoming customers and provided immediate assistance.
• Listened to customer needs and preferences to provide accurate advice. Increased purchase totals by recommending additional items.
• Worked flexible schedule to accommodate changing customer levels.
• Answered incoming telephone calls with professional and knowledgeable responses.
• Managed incoming and outgoing calls 
  

• Met incoming customers and provided immediate assistance.
• Completed purchases with cash, credit and debit payment methods.
• Supported in training new sales employee on effective techniques. 
• Increased purchase totals by recommending additional items.
• Answered incoming telephone calls with professional and knowledgeable responses.
• Supported a manager in ordering supplies for store. 
• Worked flexible schedule to accommodate changing customer levels.