Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sheila Toro

Sheila Toro

Southbridge,MA

Summary

Experienced Family Support Advocate with a strong background in family-centered services, including crisis intervention, resource coordination, and advocacy. Skilled in effective communication, team collaboration, and adapting to diverse client needs.

Well-versed in community resources and support systems, with a focus on promoting family stability, resilience, and long-term growth. Known for being reliable, results-oriented, and dedicated to empowering families through compassionate, practical support.

Overview

16
16
years of professional experience
1
1
Certification
1
1

Early Childhood Associates Degree

Work History

Family Support Advocate

Healthy Families
05.2023 - Current
  • Collaborated with families to assist in growth, development and education to increase potential.
  • Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Identified available community resources and programs for families of disabled children.

Lead Preschool Teacher

YMCA Child Development Center
06.2022 - 04.2023
  • Teaching Strategies Gold (Documentation)
  • Established strong relationships with parents through regular communication regarding their child's progress, fostering increased parental involvement in the educational process.
  • Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
  • Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
  • Utilized books, songs and games to engage students.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
  • Developed individualized lesson plans for each student, resulting in increased academic growth and understanding.

Certified Nurse Assistant / Home Health Aid

Independence Healthcare Corporation
01.2015 - 04.2022
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing, Assisted with end-of-life care.

Early Childhood Educator Assistant ( Practicum )

Quinsigamond Community College Children’s School
01.2022 - 05.2022
  • Create and implement curriculum - Supervised children - Teaching Strategies Gold (Documentation) - Ensured a safe and clean environment
  • Practicum
  • Managed time efficiently in order to complete all tasks within deadlines
  • Proven ability to learn quickly and adapt to new situations.
  • Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
  • Skilled at working independently and Collaborated with a team of educators to develop an inclusive curriculum that met the diverse needs of all students.
  • Organized snack time and nap hours.

Early Childhood Assistant ( Practicum )

Quinsigamond Community College Children’s School
09.2021 - 12.2021
  • Assisted Snack Time
  • Excellent communication skills, both verbal and written.
  • Ensured a safe, clean, and nurturing environment for all children by adhering to strict safety guidelines and procedures.
  • Supported teachers in developing age-appropriate curriculum materials for diverse learning needs.
  • Maintained accurate records of student attendance, progress, and observations to inform future planning and decision-making processes.
  • Supervised children during in-classroom activities and on playground.

Certified Nurse Assistant/Personal CareAssistant

Family Services Of Central Massachusetts
01.2013 - 12.2015
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted patients with self-administered medications.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.

Hotel Front Desk Clerk

Hampton Inn and Suites
01.2010 - 12.2010
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Education

Associates Degree in Degree - Early Childhood Education

Quinsigamond Community College
Worcester, MA
04.2022

Certificates - Certified Nurse Assistant / Home Health Aid

Fieldstone School
Worcester
2010

GED -

You Inc
Worcester, MA
2007

Skills

  • Multicultural competence and Bilingual
  • Mental health awareness / Substance Abuse Prevention Empathy development / Professional Boundaries
  • Referral services / Needs assessment
  • Data entry proficiency
  • Community resource coordination and outreach
  • Client advocacy with Professionalism and Reliability
  • Case documentation, management, tracking and follow up
  • Transportation arrangements
  • Teamwork and collaboration
  • Time management / Home visits
  • Trainings in everything in bold
  • Support the Goal Setting Process Day 1
    Partners for a Healthy Baby Supporting PCI
  • Using the ASQ/ASQ:SE on Home Visits
  • Preventing Child Abuse and Neglect
  • Healthy Sexuality
  • Trauma Informed Practice

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified
  • Infant Mental Health Specialist ( Endorsed )
  • Breastfeeding Counselor ( Course )
  • Domestic Violence and Sexual Assault Advocate ( Cert )
  • Injury Prevention Training for Water Safety / Safe Sleep
  • Certificate of Appreciate from Children's Trust

Timeline

Family Support Advocate

Healthy Families
05.2023 - Current

Lead Preschool Teacher

YMCA Child Development Center
06.2022 - 04.2023

Early Childhood Educator Assistant ( Practicum )

Quinsigamond Community College Children’s School
01.2022 - 05.2022

Early Childhood Assistant ( Practicum )

Quinsigamond Community College Children’s School
09.2021 - 12.2021

Certified Nurse Assistant / Home Health Aid

Independence Healthcare Corporation
01.2015 - 04.2022

Certified Nurse Assistant/Personal CareAssistant

Family Services Of Central Massachusetts
01.2013 - 12.2015

Hotel Front Desk Clerk

Hampton Inn and Suites
01.2010 - 12.2010

Associates Degree in Degree - Early Childhood Education

Quinsigamond Community College

Certificates - Certified Nurse Assistant / Home Health Aid

Fieldstone School

GED -

You Inc

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