Sheila Valentim Moffat

Provide technical solutions to address customer issues with Networking and Firewalls.
• Responsible for tracking end-to-end, maintaining and resolving incident reports.
• Research and analyze network architectures and recommend security policies for implementation
• Reproduction of customer network environment on lab environment for investigation of setup issues
• Collaborate with Engineering to investigate bugs in software, load balancer, firewalls, route and switches.
• Creation of technical documentation and bulletins to improve internal and external knowledge base

• Monitored network capacity and performance to diagnose and resolve complex network problems.

• Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
• Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
• Managed development, deployment and training of RTS system and internal systems suite.
• Wrote ad hoc tools and patches to resolve recurring production problems.
• Implemented and maintained firewalls, series switches and security appliances.

• Managed user accounts and access permissions, maintaining a secure environment while accommodating fluctuating staffing needs.
• Established strong working relationships with vendors, leading to improved service levels and cost savings on equipment purchases.
• Assisted in the deployment of new hardware and software, facilitating seamless integration into existing infrastructure.
• Streamlined IT support processes for increased efficiency in addressing end-user concerns.
• Monitored network hardware operations to evaluate proper configuration.