Sheila Valenzuela
El Paso,TX
Summary
Dedicated and experienced professional with a proven track record in the private sector, federal government, and retail industry. Strong communication and interpersonal skills. Brings a high level of energy to every task. Currently seeking an opportunity to leverage leadership experience, reasoning abilities, self-management skills, attention to detail, commitment, and creative abilities as a self-starter. The ultimate goal is to share acquired skills to inspire and motivate other leaders. Dedicated professional with several years of experience providing security and maintaining safe environments for community. Successful managing situations requiring diplomacy, fairness, firmness and sound judgment. Advanced skills in crime prevention, evidence preservation and witness interview techniques. Looking to apply skills to new position.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lieutenant
Paragon Systems, Inc.
El Paso, Texas
01.2023 - 03.2025
- Supervised 50-160 AFOs, ensuring adherence to contractual obligations and performance standards.
- Coordinated officer assignments to hospital facilities, optimizing resource allocation.
- Collaborated with fellow lieutenants to achieve operational goals and ensure task completion.
- Managed daily operations of assigned officer force, guaranteeing compliance with all requirements.
- Scheduled and entered officers' time in payroll, reducing overtime costs effectively.
- Provided direct supervision of AFOs, ensuring posts were consistently staffed.
- Maintained discipline and order among AFOs in accordance with established conduct rules.
- Trained new staff on safety procedures and operational standards.
- Coordinated communication between team members and management effectively.
- Supervised daily operations to ensure compliance with security protocols.
- Conducted regular inspections to maintain high security standards.
- Managed incident reports and documentation accurately and promptly.
- Assisted in developing training materials for operational best practices.
- Implemented process improvements to enhance workflow efficiency.
- Collaborated with Border Patrol / ICE Agencies during security investigations as needed.
- Coordinated with other law enforcement agencies during joint investigations.
- Responded to emergency calls for service, and provided assistance to detainees.
Security Supervisor
Security Watch, Inc.
09.2021 - 01.2023
- Supervised 20 to 30 security guards per shift, ensuring adherence to protocols.
- Monitored guard performance and compliance with company policies and objectives.
- Trained new hires on security procedures and emergency response protocols.
- Identified issues and proposed solutions for team management challenges.
- Organized and assigned posts to optimize workflow efficiency.
- Resolved complaints and problems promptly to maintain operational integrity.
- Ensured compliance with standard operating procedures and site regulations.
- Communicated across departments to enhance operational processes.
- Developed incident reports detailing security breaches or unusual activities.
- Managed scheduling and assignments for security team members efficiently.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Security Officer (Full-time)
Security Watch, Inc.
08.2021 - 09.2021
- Monitored all points of entry to ensure comprehensive safety and security.
- Assisted Border Patrol in efficiently receiving detainees at intake.
- Escorted detainees to various locations, including pods, medical, and showers.
- Observed and reported any suspicious activity to enhance overall security.
- Guarded and protected over 1,000 individuals while documenting incidents.
- Prepared clothing and snacks for detainees to ensure basic needs were met.
- Checked identification and badges to enforce access control measures.
- Maintained accurate logs of daily activities for accountability and compliance.
Custodial Services Lead
Jesco Inc.
08.2019 - 05.2020
- Maintained cleanliness and sanitation in all areas, including sweeping, mopping, and vacuuming carpets.
- Restocked food, water, snacks, clothing, and blankets for detainees and families.
- Collaborated with Border Patrol, U.S. Customs, ICE, HSI, and DHS agents to ensure operational efficiency.
- Executed independent tasks while contributing effectively within a team environment.
- Ensured thorough cleaning of showers, sinks, and toilets to uphold hygiene standards.
- Demonstrated strong follow-through on responsibilities to guarantee completion of duties.
Deputy Tax Collector
Flash Auto Tittle Registration El Paso County
El Paso, Texas
02.2017 - 02.2018
- Facilitated billing, collection, and recording of property and excise tax payments.
- Processed vehicle, boat, and motor titles for dealers accurately.
- Registered assembled, rebuilt, homemade, and out-of-state vehicles in compliance with regulations.
- Sold registrations, titles, permits, and disabled placards to customers efficiently.
- Verified necessary payment information including dates, signatures, and payment types.
- Recorded daily reports while managing multiple tasks effectively.
- Assisted customers with inquiries regarding tax collection and registration processes.
- Maintained precise records of all transactions and customer interactions daily.
Counter Manager for Estee Lauder
Macy's
03.2002 - 07.2005
- Trained and mentored team members on product knowledge and sales techniques.
- Assisted customers with product selections, ensuring a personalized shopping experience.
- Coordinated inventory management to maintain stock levels and reduce discrepancies.
- Developed promotional strategies to increase foot traffic and drive sales initiatives.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Collaborated with other departments to streamline operations and improve service delivery.
- Attracted new clients through brand promotion and sales marketing practices.
- Collaborated with other departments within the organization on special projects as needed.
- Maintained records related to sales and placed special orders for desired items.
- Built staff teams, directed team leadership and monitored team processes and performance.
- Developed sales plans to increase product visibility and customer awareness.
- Executed visual merchandising standards to promote brand image and attract customers.
- Managed daily operations of cosmetics counter to enhance customer engagement.
Education
High school diploma -
Colegio Guasave
Sinaloa, México09.1990
Skills
- Data entry and management
- Emergency response
- Operational efficiency
- Compliance monitoring
- Security compliance
- Officer supervision
- Staff training
- Incident documentation
- Conflict resolution
- Custodial and commercial cleaning
- Project and store management
- Security and surveillance
- Supervision and leadership
- Conflict resolution strategies
- Task delegation and performance monitoring
- Employee training and development
- Effective communication skills
- Incident reporting and command
- Loss prevention techniques
- Multitasking abilities
- Contract compliance
Certification
- First Aid Experience
- PREA NDS/PBNDS Certifications
- Level 2 D.O. License
- Level 3 D.O. License TX
- Level 3 D.O. License NM
Languages
English
Professional
Spanish
Professional
Timeline
Lieutenant
Paragon Systems, Inc.
01.2023 - 03.2025
Security Supervisor
Security Watch, Inc.
09.2021 - 01.2023
Security Officer (Full-time)
Security Watch, Inc.
08.2021 - 09.2021
Custodial Services Lead
Jesco Inc.
08.2019 - 05.2020
Deputy Tax Collector
Flash Auto Tittle Registration El Paso County
02.2017 - 02.2018
Counter Manager for Estee Lauder
Macy's
03.2002 - 07.2005
High school diploma -
Colegio Guasave
Similar Profiles
Charles BanksCharles Banks
Spo/Pso Armed Guard at Paragon Systems, Inc.Spo/Pso Armed Guard at Paragon Systems, Inc.
Cory NadeauCory Nadeau
Protective Security Officer (Equiv GS - 9≤) at Paragon Systems, Inc.Protective Security Officer (Equiv GS - 9≤) at Paragon Systems, Inc.
Taylor CheeTaylor Chee
Administrative Assistant at Paragon Systems, Inc.Administrative Assistant at Paragon Systems, Inc.
Teandrea TateTeandrea Tate
Group Practice Manager (SHSS) at William Beaumont Army Medical CenterGroup Practice Manager (SHSS) at William Beaumont Army Medical Center
Jorge DelgadoJorge Delgado
Bartender at Top Golf USABartender at Top Golf USA