Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Whitecotton

Heyworth,IL

Summary

Energetic, oriented team player eager to bring strong administrative skills. I have 9 years customer service experience . I’m Committed to addressing customer concerns with speed, accuracy and professionalism.

Motivated employee eager to apply time management and organization skills in various environments. Hardworking employee with 9 years of customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Bartender

Circle 2
09.2021 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Underwriting Assistant

State Farm
01.2022 - 12.2023
  • Improved underwriting process efficiency by streamlining administrative tasks and enhancing communication between departments.
  • Analyzed applicant data for risk assessment, ensuring accurate decision-making for policy approvals and denials.
  • Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
  • Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.

Bank Customer Service Representative

State Farm
01.2019 - 01.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined banking processes for increased efficiency and improved client experience.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.
  • Assisted clients in navigating complex financial products, ensuring clarity and understanding of services offered.

Education

Bloomington High School
Bloomington, IL
06.1984

Skills

  • Basic Accounting
  • Data entry
  • Written and oral communications
  • Time management

Timeline

Underwriting Assistant

State Farm
01.2022 - 12.2023

Bartender

Circle 2
09.2021 - Current

Bank Customer Service Representative

State Farm
01.2019 - 01.2022

Bloomington High School

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Sheila Whitecotton