Sheila Williford
Athens,GA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
11.2024 - 02.2025
- Assisted in resolving customer complaints, ensuring a positive experience.
- Documented customer interactions accurately in CRM system for tracking purposes.
- Provided product information and support to enhance customer understanding.
- Maintained up-to-date knowledge of company policies and procedures for accurate guidance.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Victoria Secret
11.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Educated customers about billing, payment processing and support policies and procedures.
- Documented customer interactions accurately in CRM system for tracking purposes.
- Maintained up-to-date knowledge of company policies and procedures for accurate guidance.
Marketing Specialist
Telenet Marketing
10.2019 - 10.2022
- Developed and executed targeted marketing campaigns to increase brand awareness.
- Analyzed market trends and consumer behavior to inform strategic decisions.
- Utilized CRM tools to track customer interactions and improve relationship management.
- Coordinated with cross-functional teams to ensure alignment of marketing objectives with overall business goals.
- Increased lead generation with creation and implementation of innovative email marketing campaigns.
Education
Paralegal Studies
Athens Technical College
Athens, GeorgiaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Microsoft Office Suite
- Sales expertise
Timeline
Customer Service Representative
Connexus Resource Group
11.2024 - 02.2025
Customer Service Representative
Victoria Secret
11.2022 - 03.2024
Marketing Specialist
Telenet Marketing
10.2019 - 10.2022
Paralegal Studies
Athens Technical College
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