Sheila Wilson
Moncks Corner,SC
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Barista
The Rustic Muffin
11.2023 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Maintained regular and consistent attendance and punctuality.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Barista
Low Country Coffee Co.
05.2023 - 11.2023
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
Customer Service Representative
Delta Pharmacy
07.2022 - 02.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Timberland High School
Saint Stephen, SC05.2023
Skills
- Relationship Building
- Adaptive and creative
- Staff Training
- Active Listening
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
- Calm and Professional Under Pressure
- Work Prioritization
- Customer Relations
Timeline
Barista
The Rustic Muffin
11.2023 - Current
Barista
Low Country Coffee Co.
05.2023 - 11.2023
Customer Service Representative
Delta Pharmacy
07.2022 - 02.2023
High School Diploma -
Timberland High School
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