Sheilah Adams-Woods
South Strabane,PA
Summary
Results-oriented Sales and Customer Success Director with 20 years of experience leading high-performing organizations and ensuring revenue retention. Expertise in navigating complex enterprise sales cycles, designing strategic territories, and establishing post-sale infrastructures that drive sales growth and enhance customer lifetime value. Skilled in translating enterprise vision into actionable strategies and fostering a culture of performance and measurable outcomes.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Post-Sale Solutions (PSS) Director
FedEx
07.2025 - Current
- Lead a newly developed Post-Sale Solutions organization designed to absorb complex billing, invoicing, and claims issues, thereby unburdening the primary sales force and accelerating new revenue acquisition.
- Continuously optimize team structure, define operational roles, and drive strategic alignment between sales and post-sales functions to ensure a frictionless client lifecycle.
- Led and Coach PSS managers to coach and hold specialists/advisors accountable to SLA requirements, HR business processes, use of AI tools to simplify the work of the team.
- Drove the future expansion of the PSS team and crafted the go-forward strategy.
Customer Success (CSM) Sales Director Healthcare, Commercial & Ecommerce
FedEx
07.2023 - Current
- Lead an expansive sales and customer success organization of 200+ personnel, directly accountable for the strategic retention of $25 billion in annual FedEx Worldwide revenue.
- Serve as a critical advisor to the Sr. VP and executive leadership, shaping organizational go-to-market strategies, sales retention protocols, and overarching business objectives.
- Develop and execute value quantification strategies to prove ROI to enterprise clients; design compelling compensation structures and KPIs that motivate sales and success teams to exceed targets.
- Provide elite-level coaching to subordinate sales leaders, embedding strict accountability practices and leveraging AI/data insights to maximize territory profitability and proactively address competitive threats.
Customer Success Strategic Ecommerce Manager
FedEx
05.2021 - 07.2023
- Steered the retention strategy for FedEx's largest, most complex ecommerce portfolios — including Walmart/Sam's Club, Microsoft, Costco Wholesale, and Lululemon — successfully securing $5 billion in annual revenue.
- Empowered sales and success teams to utilize QDM tools for diagnosing supply chain bottlenecks, delivering data-backed solutions to C-suite stakeholders.
- Conducted performance management and sales coaching to enhance team's consultative selling and negotiation skills.
District Sales Manager – Digital Sales
FedEx
10.2008 - 05.2021
- Orchestrated digital sales strategy across PA, OH, WV, and NY territories, enhancing call center performance.
- Led team of Account Executives to achieve $65 million annual quota, driving profitability and market growth.
- Received multiple President's Club and Coach of the Year honors for outstanding sales coaching and team development.
Education
Master of Science - Organizational Leadership
Duquesne University
Pittsburgh, PA05-2018
Bachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA05-1997
Bachelor of Science - Global and Cultural Studies
University of Pittsburgh
Pittsburgh, PA05-1997
Skills
- Post-Sale Solutions
- Customer Success Strategy
- Revenue Retention
- Sales leadership
- Sales negotiations
- Strategic Planning
- Post-Sale Optimization
- Operational Excellence
- AI & Data Analytics
- Digital Transformation
- Stakeholder management
- Change Management
- Team Performance Coaching
- Revenue Analysis
- Vendor Management
Affiliations
- FedEx Women of Power (2024 – Present)
- Professional Women's Network — Pittsburgh Chapter (2021 – Present)
Certification
Director Training Completion — UNC Kenan-Flagler School of Business (2021), AI Generative and Agentic Certification — Udacity
Honors & Awards
3x FedEx Five-Star Award Winner (2011, 2015, 2019) FedEx's Highest Corporate Honor, 2x President's Club Award — Top U.S. Sales Manager (2015, 2019), FedEx Business Sales Coach of the Year (2019)
Timeline
Post-Sale Solutions (PSS) Director
FedEx
07.2025 - Current
Customer Success (CSM) Sales Director Healthcare, Commercial & Ecommerce
FedEx
07.2023 - Current
Customer Success Strategic Ecommerce Manager
FedEx
05.2021 - 07.2023
District Sales Manager – Digital Sales
FedEx
10.2008 - 05.2021
Master of Science - Organizational Leadership
Duquesne University
Bachelor of Science - Psychology
University of Pittsburgh
Bachelor of Science - Global and Cultural Studies
University of Pittsburgh