Overview
Work History
Education
Skills
Timeline
Generic
Sheilah Schwartzman

Sheilah Schwartzman

Glenview,IL

Overview

26
26
years of professional experience

Work History

Shift Manager

Starbucks
Northfield, IL
06.2020 - 07.2023
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Implemented cost-control measures to maintain budgetary guidelines.
  • Observed and monitored utilization of equipment.
  • Upheld company standards and compliance requirements for operations.
  • Ensured compliance with food safety regulations and quality standards.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Coached employees on interactions with customers to drive exceptional service.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Resolved conflicts between staff members in a professional manner.
  • Documented receipts, employee hours and inventory movement.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Maintained cleanliness and organization of work area.
  • Responded quickly and effectively to emergency situations as they arose.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Helped employees accomplish tasks during peak periods.
  • Managed staff hiring, training and supervision.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.

OWNER /Manager of Operations

BROADWAY IRVING CURRENCY EXCHANGE
CHICAGO, IL
04.1997 - 08.2020
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

BBA - Business Administration And Management

Roosevelt University
Chicago, IL
06-1974

Skills

  • Schedule oversight
  • Compliance
  • Staff training and onboarding
  • Process improvements
  • Interpersonal skills
  • Team development

Timeline

Shift Manager

Starbucks
06.2020 - 07.2023

OWNER /Manager of Operations

BROADWAY IRVING CURRENCY EXCHANGE
04.1997 - 08.2020

BBA - Business Administration And Management

Roosevelt University

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Sheilah Schwartzman