Sheilah L. Craft
Houston,TX
Summary
Knowledgeable Certified Guest Quality Customer Service Representative,with solid history in food industry, offering valuable insights for driving product sales and customer satisfaction. Successfully implemented promotional strategies to increase brand visibility and market share. Demonstrated ability in building strong client relationships and adapting to market trends.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Customer Service Food Representative
Burger King Food Chain, Inc
Houston, TX
10.2023 - 12.2023
- Assisted in food preparation to ensure quality and safety standards were met.
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Collaborated with team members during peak hours to optimize workflow and reduce wait times.
- Implemented proper food handling procedures, adhering to health regulations consistently.
- Trained new staff on food preparation techniques and customer service protocols effectively.
- Built, maintained and strengthened customer relationships with retail food stores within territory.
- Increased sales by building strong relationships with clients and providing exceptional customer service.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Provided exceptional customer service to drive satisfaction.
- Maintained knowledge of current promotions and product features.
Certified Guest Customer Service Representative
Jack-In-The-Box Restaurant Food Chain, Inc
Vallejo, CA
06.1996 - 04.1998
- Assisted customers with menu selections and resolved inquiries efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Trained new employees on customer service protocols and operational procedures.
- Handled customer complaints with professionalism, ensuring satisfactory resolutions.
- Monitored inventory levels and communicated needs to management for restocking.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Applied Science - Medical Assistant / AAMA Medical Administrative
Everest Institute College Of Healthcare Professionals
Houston, TX01-2011
Associate of Applied Science - Medical Assistant / Medical Administrative
Trinity College Of Healthcare Professionals
Vallejo, CA01-2006
Associate of Applied Science - Medical Assisting, ADLs &Home Healthcare Services
Online Work Certification Course F/Home Healthcare Services
Houston, TX01-2025
Skills
- Food safety
- Strong negotiation
- Social media marketing
- Food pairing
- Nutritional advice
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Reliability
- Excellent communication
- Team leadership
- Active listening
- Verbal and written communication
- Customer relations
- Flexible schedule
- Self motivation
- Product knowledge
- Interpersonal skills
- Conflict resolution
- Goal setting
- Professionalism
- Continuous improvement
- Inventory management
- Sales and marketing
- Performance monitoring
- Materials inspection
Accomplishments
- Supervised team of #5-9 staff members.
- Achieved Job Duties And Goals by completing Quality Reports And Safety Guideline Policy Through HIPPA And OSHA,With Accuracy And Efficiency.
Certification
- Job Training -1995-1998
- Skills And Hands On Skills
- Customer Service Skills
- Cash Handling Skills
- Janitorial Cleaning Skills
- Certified Guest Quality Customer Service Skills
- Safety Guidelines Policies And Procedures Skills
- Assistant Manager, Shift-leader Skills,Leadership Skills,Training Skills,Sandwhich Maker Skills, Fry Cooker Skills, Drive Thru Attendant Skills, Produce Preparing Skills, And Last But Not Least: Opening And Closing Skills.
- Certified Guest Customer Service Presentative Employee 1995-1998-2000
- Work Force Investment Board: Vallejo,Ca Completed Computer Programming Tech 1995-2000
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Certified Customer Service Food Representative
Burger King Food Chain, Inc
10.2023 - 12.2023
Certified Guest Customer Service Representative
Jack-In-The-Box Restaurant Food Chain, Inc
06.1996 - 04.1998
Associate of Applied Science - Medical Assistant / AAMA Medical Administrative
Everest Institute College Of Healthcare Professionals
Associate of Applied Science - Medical Assistant / Medical Administrative
Trinity College Of Healthcare Professionals
Associate of Applied Science - Medical Assisting, ADLs &Home Healthcare Services
Online Work Certification Course F/Home Healthcare Services
Completed
2025-09-15