Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Marie Crosby

Winder,GA

Summary

Multi-talented Specialist with a quality-driven and disciplined approach to completing clerical and customer service duties. Excellent customer satisfaction experience with wide variety of skills. Pursuing new professional challenges with a growth-oriented company.

Overview

14
14
years of professional experience

Work History

Omni Specialist

Chico's FAS
05.2013 - Current
  • Follows all company policies and procedures to deliver quality work.
  • Listens and responds to customer requests with one call resolution.
  • Attends training programs to deepen professional skillset.
  • Process refunds and debit customers accounts when needed.
  • Demonstrates strong organizational and time management skills.
  • Developes and maintaines courteous and effective working relationships.
  • Learn, adapt quickly and efficiently to new technology and software applications to complete job.
  • Pays attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Office Manager

RC Communications
Winder, GA
08.2019 - 01.2021
  • Proven ability to learn quickly and adapt to new situations.
  • Enhanced employee satisfaction by addressing payroll inquiries promptly and accurately, ensuring timely payments.
  • Provided exceptional customer service to employees by answering questions regarding paychecks, deductions, and taxes professionally and efficiently.
  • Managed accurate and timely processing of multi-state payrolls.
  • Developed comprehensive training materials for new payroll staff, enhancing their understanding of procedures and regulations.
  • Generated reports to track employee time and attendance.
  • Tracked employee vacation, sick and personal time.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Assisted with recruitment and onboarding of new employees.

Receptionist

Delmar Gardens of Gwinette
Lawrenceville, MI
05.2010 - 03.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments and scheduled transportation, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients records.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.

Education

Nursing

Gwinnett Technical College
Lawrenceville, GA
08.2011

Skills

  • Analytical Thinking
  • Attention to Detail
  • Video Conferencing
  • Answering and Routing Calls
  • Issue and Problem Resolution
  • Special Requests
  • Client Satisfaction
  • Consultative Sales Techniques
  • Verbal and Written Communication
  • Customer Service and Assistance

Timeline

Office Manager

RC Communications
08.2019 - 01.2021

Omni Specialist

Chico's FAS
05.2013 - Current

Receptionist

Delmar Gardens of Gwinette
05.2010 - 03.2012

Nursing

Gwinnett Technical College

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Sheila Marie Crosby