Sheilan Gonzalez Robas
Cleveland,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
2
2
years of professional experience
Work History
Dispatcher
Marlon's Trucking LLC
01.2021 - 02.2023
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Analyzed customer feedback and provided solutions to improve customer service.
Education
Associates in Business Administration - Business Administration
Lone Star College System
Kingwood, TX08.2022
Skills
- Work Order Management
- Dispatch Coordination
- Schedule Management
- Database Management
- Customer Relations
- Schedule Coordination
- Updating logs
- Prioritizing calls
- Application Management- Uber fright, Convoy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
Marlon's Trucking LLC
01.2021 - 02.2023
Associates in Business Administration - Business Administration
Lone Star College System
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