Sheila Tayvihane
Fresno,CA
Summary
High Impact Sales Professional/Advanced Customer Service Representative with 6+ years of experience, seeking a business development career within a fast paced progressive organization where my strong work ethic, demonstrated track record, and commitment for success will lead to Professional and Financial advancement. Results-driven Sales Representative known for high productivity and efficient task completion. Specialize in customer relationship management, strategic sales planning, and market analysis. Excel in communication, negotiation, and time management, ensuring seamless sales processes and client satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Rep/Tech Expert
T-Mobile Call Center
Fresno, CA
05.2022 - 10.2024
- Take inbound calls from customers about billing, deals, online orders, internet problems, etc
- Troubleshoot internet home issues with customers and walk through set up
- Working with multi screens, and several links open to while trying to find a solution for customers and conversate at the same time
- Deal with high pressure calls from incoming customers who have problems with accounts
- Probing questions to see what they qualify for and want
- Make sure all our customers have the best experience and is completely satisfied
- Upsell accounts, add lines/devices, & storage
Sales Representative
AT&T
Fresno, CA
01.2020 - 03.2022
- Open/close the store
- Go over metrics and new deals with team to exceed sale expectations
- Create unique solutions to customers challenging problems
- Help customers upgrade phones, or accounts with new devices with upselling
- Assist other representatives and help them close the sale
- Consistently met and exceeded store expectations for productivity and accuracy levels
Tech Support/CSR
Endurance International Group
Tempe, AZ
12.2018 - 01.2020
- WebAdvisor / Tech Support for bluehost.com
- Took Incoming calls from clients who have issues with their website or emails
- Walk customers step by step on to how to set up emails, or fix their website
- Upsell Plans/Products based off customer needs
- Used dual monitors/multitask to exhaust all resources for a resolution
- Create relationships with our customers
- Took billing payments
- Responded to all customer inquiries in a timely manner
- Answered customers' questions regarding products, prices and availability
Sales Associate/Merchandising/Pricing/Stocking
JC Penney
02.2017 - 12.2019
- Performed in person customer service tasks by addressing the needs, wants, and concerns of customers
- Ensured customer satisfaction by engaging customers in person and over the telephone
- Adapted to a continuously changing store environment
- Actively ensured pricing was accurate, store was clean, & participated in ICAPS
- Help unload pallets, pull out merchandise
- Place online orders for customers who need merchandise not readily in the store
- Handle monetary transactions that includes purchases and payments with cash, checks, debit/credit cards and money orders
- Data entry of customers personal information to open credit cards
Crew Member
Cinnabon
12.2015 - 02.2017
- Open and closed the store
- Prep all the drinks and food throughout the day
- Cleaned the store inside and out every single night
- Cashier
- Multi task taking customers orders while making them
Education
High School Diploma -
McLane High School
Fresno, CA06-2016
Skills
- Prospecting and cold calling
- Strategic planning
- Strong interpersonal skills
- Team building expertise
- Proven sales track record
- Salesforce Experience
- CRM Experience
- PowerPoint expert
- Strong communicator
- Strong closer
- Up-selling
- Exceptional customer service skills
- Collaborative leadership
- Conflict resolution
- Empathy
- Rapid & adaptive
- Effective cross functional communicator
- High achiever
- Resilient
- Account management
- Technical product knowledge
Timeline
Sales Rep/Tech Expert
T-Mobile Call Center
05.2022 - 10.2024
Sales Representative
AT&T
01.2020 - 03.2022
Tech Support/CSR
Endurance International Group
12.2018 - 01.2020
Sales Associate/Merchandising/Pricing/Stocking
JC Penney
02.2017 - 12.2019
Crew Member
Cinnabon
12.2015 - 02.2017
High School Diploma -
McLane High School
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