Sheilibeth Hernandez
Stroudsburg,PA
Summary
Accomplished Bilingual Customer Service Specialist with a proven track record at Sherwin-Williams, enhancing customer satisfaction and exceeding sales goals. Skilled in merchandising and communication, adept at fostering trust-based relationships and streamlining operations. Demonstrated ability to lead teams and improve sales processes, contributing to significant growth and operational efficiency.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Specialist
Sherwin-Williams
Mount Pocono, US
06.2023 - Current
- Working closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.
- Promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store.
- Build productive, trust-based relationships with wholesale and retail customers.
- Process sales transactions accurately and consistently with policies and procedures.
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products, as needed, to customer specifications.
- Stock shelves, and set up displays.
- Clean store equipment.
- Load/unload delivery trucks.
- Assist in making deliveries, as needed.
- Maintain in-stock and presentable condition in assigned areas.
- Remain knowledgeable about the products offered, and discuss the available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
Selling Supervisor
The North Face
Tannersville, US
01.2023 - 02.2023
- Direct and motivate a team of associates to ensure the best customer experience.
- Partner with and support the Store Manager in achieving all financial and operational objectives, such as weekly reports, loss prevention, store audits, etc.
- Visual merchandising: ensuring merchandise on the sales floor is replenished appropriately.
- Modeled behavior that repeats the background, experience, and cultural differences in the workplace.
- Promoted an environment that encouraged participation, creativity, and learning by sharing practices and building on the ideas of others.
- Partnered with the Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives.
Sales Associate
The North Face
Tannersville, US
09.2022 - 12.2022
- Provide the customer with product knowledge and recommendations.
- Encourage customers to sign up for our store's reward program and inform them of the different benefits members receive.
- Keeping the store maintained and up to standards, which includes housekeeping, merchandise presentation, and product replenishment.
- Present as a cashier when needed.
General Merchandise Associate
Target Corporation
College Point, US
09.2019 - 02.2020
- Auditing
- Stocking empty aisles.
- Scan, handle, and move merchandise efficiently and safely, including lifting or moving merchandise up to 40 lbs.
- Price change.
Education
High School Diploma -
Flushing High School
Corona, NY06.2019
Some College (No Degree) - Psychology - Currently Enrolled
Northampton Community College
Bethlehem, PASkills
- Merchandising
- Effective Organization
- Time management
- Communication skills
- Customer service
- Bilingual
Languages
- English, Expert
- Spanish, Fluent
References
References available upon request.
Timeline
Bilingual Customer Service Specialist
Sherwin-Williams
06.2023 - Current
Selling Supervisor
The North Face
01.2023 - 02.2023
Sales Associate
The North Face
09.2022 - 12.2022
General Merchandise Associate
Target Corporation
09.2019 - 02.2020
High School Diploma -
Flushing High School
Some College (No Degree) - Psychology - Currently Enrolled
Northampton Community College
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