Sheilo Parra
Frisco,TX
Summary
Hardworking professional with over 10 years of experience of providing every customer with a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Lead Registered Dental Assistant,
Elate Orthodontics
11.2021 - 11.2023
- Led onboarding of new patients by providing an overview of treatment plan milestones and goals.
- Briefed staff daily on goals and efficient workflows, leading to lower patient wait times.
- Compiled data from multiple sources into spreadsheets or databases to measure team performance.
- Organized and maintained CRM systems for back and front office in compliance with HIPAA.
- Responded to customer inquiries in-person and via phone or email.
- Made copies, sent faxes and handled all incoming and outgoing correspondence with vendors.
- Consulted with owners to resolve problems relating to patients, employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying solutions for team collaboration.
Customer Success Specialist,
Jarvis Analytics
01.2021 - 11.2021
- Provided customer support and troubleshooting to ensure successful product implementation.
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Assisted customers with onboarding processes to ensure understanding of the product features and capabilities.
- Conducted customer training sessions on how to use products effectively.
- Developed strong customer relationships to encourage repeat business.
Treatment Coordinator and Dental Assistant,
Private Dental Office
05.2016 - 12.2021
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Conducted financial counseling sessions for new and existing patients.
- Coordinated the delivery of care between various departments within the facility.
- Facilitated smooth transitions from one level of care to another when needed by patients.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
Education
Some College (No Degree) -
Tyler Junior College
Troup, TXSkills
- Problem-Solving
- Project Coordination
- Time Management
- Microsoft Office
- Office Administration
- Team Collaboration
- Schedule Management
Timeline
Lead Registered Dental Assistant,
Elate Orthodontics
11.2021 - 11.2023
Customer Success Specialist,
Jarvis Analytics
01.2021 - 11.2021
Treatment Coordinator and Dental Assistant,
Private Dental Office
05.2016 - 12.2021
Some College (No Degree) -
Tyler Junior College