Sheint'a Poplar
Katy
Summary
Healthcare Administration processional with over 21 years of experience in patient care support, discharge planning assistant, and healthcare coordination. Adept at utilizing customer service, medical records management, and care planning skills to enhance patient outcomes and streamline healthcare operations. Committed to fostering a collaborative environment to promote quality patient care and effective team communication.
Overview
18
18
years of professional experience
Work History
Discharge Planner/ Case Manager Assistant
Ascenison Genesys
Flint, MI
07.2008 - 05.2023
- Communicated discharged plan to patients and teams, ensuring smooth transitions and clarity.
- Schedule post discharge appointments.
- Performed clerical tasks, aiding department operations and maintaining administrative support.
- Coordinated post-discharge plans, ensuring seamless transitions for patients into community resources.
Nursing Assistant
Ascension Genesys Hospital
Flint, MI
07.2008 - 05.2023
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop and implement patient care plans.
- Maintained clean and safe patient environments following infection control protocols.
Client Manager
AccentCare
Sugar Land, TX
08.2025 - Current
- Responsible for Client Intake ans Assessment, conduct initial client assessment and periodic visits to clients' location.
- Responsible for managing team of Care Partners in departments, including all employment related actions.
- Monitors services quality provided to our clients.
- Maintains client information in EMR system.
- Functions as back -up support to Branch/ Area Manager.
- Coordinates requests for home care services and initiation of care.
- Cultivate new and existing relationships with current referral sources in partner ship with sales teams.
- Maintains professional communication and appearance.
Home Delivered Meal Assessor
Valley Area Agency on Aging
Flint, MI
05.2023 - 06.2025
- Assess client eligibility for meals programs, enhancing care plans and client satisfaction.
- Coordinate service, leading to measurables improvement in client well-being.
- Conduct assessment addressing nutritional and social needs ensuring effective support.
Education
Healthcare Administration
University of Michigan, Flint
Flint, MI05-2013
Associate of Science - General Studies
Charles Stewart Mott Community College
Flint, MI05-2009
Skills
- Records maintenance
- Assertiveness
- Structural assessment
- Teamwork
- Teamwork and collaboration
- Customer service
- Multitasking skills
Timeline
Client Manager
AccentCare
08.2025 - Current
Home Delivered Meal Assessor
Valley Area Agency on Aging
05.2023 - 06.2025
Discharge Planner/ Case Manager Assistant
Ascenison Genesys
07.2008 - 05.2023
Nursing Assistant
Ascension Genesys Hospital
07.2008 - 05.2023
Healthcare Administration
University of Michigan, Flint
Associate of Science - General Studies
Charles Stewart Mott Community College