Shekeba Oliver
Zebulon,NC
Summary
PRACTICING BUSINESS ANALYST AND CURAM CONSULTANT with 10 years of experience working on large, scaled software development projects. Extensive experience with IBM Cúram Social Program Management Platform. Proficient in testing and validating system functionality and providing input related to system defects and enhancement requests for Cúram based products. Recent knowledge gained pertaining to networking fundamentals and working with Windows 8 and 10 operating systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CONSULTANT
KPMG, LLC
02.2022 - Current
- Develop training videos using Articulate Storyline 360 software to accommodate the various job aids and quick reference guides to assist the client with the transition from their legacy system to the new MES SIP Platform
CONSULTANT
KPMG, LLC
08.2021 - 02.2022
- Execute functional and regression QA testing for MAGI/non-MAGI Medicaid to create training materials
- Provide step by step instructions for functional and regression testing to trainers in order to create training materials
- Coordinate with testing team to log defects as they are found within training materials
- Retest defects as they are resolved within the new builds
- Develop ILT training curriculum
- Develop ILT facilitator and exercise guides
- Document mock data training needs
- Deliver train-the-trainer program
- Support ILT and vILT training
- Provide on-site support to end users after deployment.
CONTRACTOR
KPMG, LLC
07.2019 - 08.2021
- Execute functional and regression QA testing for MAGI/non-MAGI Medicaid to create training materials
- Provide step by step instructions for functional and regression testing to trainers in order to create training materials
- Coordinate with testing team to log defects as they are found within training materials
- Retest defects as they are resolved within the new builds
- Develop ILT training curriculum
- Develop ILT facilitator and exercise guides
- Document mock data training needs
- Deliver train-the-trainer program
- Support ILT and vILT training
- Provide on-site support to end users after deployment.
CURAM CONSULTANT
IBM Global Business Services
11.2017 - 07.2019
- Execute functional QA and UAT test scripts for Cúram software to isolate and resolve system issues
- Provided policy subject matter expertise pertaining to Social Service economic benefit programs
- Develop QA and UAT test scripts and processes for product management and software development teams
- Produce quality assurance documentation and reports as required
- Design and support user interface and regression testing software
- Coordinate with product development teams and software engineers to recommend solutions that maximize performance and efficiency
- Utilize JIRA agile project management tool to manage defect life cycle from identification through resolution deployment.
BUSINESS ANALYST
NC Department of Health and Human Services
07.2013 - 11.2017
- Provided policy subject matter expertise pertaining to Social Service economic benefit programs
- Performed reviews and approvals for functional designs of system enhancement request to ensure the quality and accuracy of new functionality
- Coordinated with project developers to ensure detailed designs for system components were created/updated in a timely manner, according to when the functional design documents were created/updated
- Assisted with managing and following internal procedures for change, incident and escalation management processes
- Participated in special audits and evaluations for process improvements
- Participated in Joint Application Design (JAD) sessions to establish new functionality and resolve customer process issues
- Provided support to the help desk by troubleshooting cases for Cúram application issues
- Managed issues using Remedy ticketing system
- Assisted with completing functional system analysis, policy support and enforcement criteria resulting in accurately priorities for NC Fast modules
- Participated in requirements gathering and fit gap sessions
- Utilized JIRA Agile to document system requirements as user stories, with clear acceptance criteria following Kanban Agile methodology
- Utilized SharePoint to store and exchange project artifacts.
Education
Information Technology Systems Administration Certificate, Networking Fundamentals, Security Fundamentals, Windows Operating System Fundamentals (Windows 7 Configurations), Mobility and Devices Fundamentals, Routing and Switching Fundamentals -
My Computer Career
Raleigh, NC05.2017
Bachelor of Arts in Child Development -
Claflin University
Orangeburg, SC05.2001
Skills
- Systems Analysis and Evaluation – Experience completing system analysis and evaluation through fit gap, JAD and requirement sessions, to bridge the gap and identify solutions to customer process issues
- Project Life Cycle – Experience managing the project life cycle for smaller projects This includes project initiation, planning and execution
- Software Testing – Experience creating and executing test plans and scripts for system integration and user acceptance testing Experience writing and executing manual test cases/scripts Experienced with managing a team of testers ensuring cases were executing according to appropriate procedures and within expected timelines
- Customer Support – Proficient in providing various levels of customer support from a customer support perspective while working with the help desk JAD, fit gap and requirement sessions dealing with the customer/end user, through the deployment phase Maintains ability to communicate efficiently with broad audiences due to experience collaborating with developers, business analysts, project management staff, and end users
- Leadership – Proficient in taking the lead and ensuring that team members meet deadlines and execute project tasks according to current procedures
Certification
- Microsoft Technology Associate: (MTA) Networking Fundamentals
- Microsoft Technology Associate: (MTA) Mobility and Devices Fundamentals
- Microsoft Technology Associate: (MTA) Windows Operating Systems Fundamentals
- IBM Certified Associate Business Process Analyst – Cúram SPM v7.X
Timeline
CONSULTANT
KPMG, LLC
02.2022 - Current
CONSULTANT
KPMG, LLC
08.2021 - 02.2022
CONTRACTOR
KPMG, LLC
07.2019 - 08.2021
CURAM CONSULTANT
IBM Global Business Services
11.2017 - 07.2019
BUSINESS ANALYST
NC Department of Health and Human Services
07.2013 - 11.2017
Information Technology Systems Administration Certificate, Networking Fundamentals, Security Fundamentals, Windows Operating System Fundamentals (Windows 7 Configurations), Mobility and Devices Fundamentals, Routing and Switching Fundamentals -
My Computer Career
Bachelor of Arts in Child Development -
Claflin University
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