Shekedria Holt
Smyrna,GA
Summary
Proven to excel in high-stakes environments, I leveraged my decision-making and teamwork skills at Smyrna Police Department to enhance emergency response efficiency. Specializing in crisis management and computer-aided dispatching, I significantly improved call handling accuracy, contributing to a safer community. My adeptness at information gathering and relay, combined with a results-driven approach, consistently meets employer expectations. Dedicated 911 Dispatcher offering 10 plus years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in crisis control and medical protocols.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Smyrna Police Department
09.2020 - Current
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Proved successful working within tight deadlines and a fast-paced environment.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Human Resources Associate
ABCO Maintenance
06.2020 - 09.2020
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
911 Emergency Dispatcher
Henry County Police Department
03.2014 - 05.2020
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Read system maps and caller information, and documented details in system.
Education
No Degree - Information Technology
Gwinnett Technical College
Lawrenceville, GA05.2025
Skills
- Situational Awareness
- Information Gathering
- Prioritization
- Computer Skills
- Decision-Making
- Map reading skills
- Police and fire procedures
- Crisis Management
- Call Management
- EMS Dispatch
- Emergency Assessment
- Information Gathering and Relay
- Problem-Solving
- Works Well Under Pressure
- Computer-aided dispatching
- Active Listening
- Critical Thinking
- Data entry proficiency
- Teamwork and Collaboration
- Stress Tolerance
- Information documentation
- Data Entry
- Verbatim Transcription
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
Timeline
911 Emergency Dispatcher
Smyrna Police Department
09.2020 - Current
Human Resources Associate
ABCO Maintenance
06.2020 - 09.2020
911 Emergency Dispatcher
Henry County Police Department
03.2014 - 05.2020
No Degree - Information Technology
Gwinnett Technical College
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