Shekeebra Laster
Douglasville,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
Austell, GA
08.2023 - Current
- Addressed customer complaints effectively.
- Emphasized fast, friendly customer service.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
McDonald's Fast Food Restaurant
Temple, GA
08.2020 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Temple High School
Temple, GA05.2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Policy implementation
- Clear communication
Education and Training
Management classes
Contact
Douglasville, GA 30134
Certification
- Georgia Driver's License
- ServSafe Food Handler's Certification
Timeline
Manager
McDonald's
08.2023 - Current
Manager
McDonald's Fast Food Restaurant
08.2020 - 06.2023
High School Diploma -
Temple High School