Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shekelcy Small

Fairburn,GA

Summary

Seasoned Associate Banker with comprehensive knowledge in retail banking and customer service. Demonstrated ability to build relationships, handle complex transactions, and provide financial advice. Proven strengths include problem-solving skills, analytical thinking, and a strong grasp of risk management principles. Previous work has made significant impact in improving customer satisfaction and driving operational efficiency in banking environments.

Overview

8
8
years of professional experience

Work History

Associate Banker

J.P. Morgan Chase
Atlanta, GA
06.2024 - Current
  • Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue, and scheduling or canceling client meetings.
  • Helps clients with everyday transactions, such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit, or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements.
  • Educates clients on the usage of technology self-service options, such as leveraging the Chase Mobile App, Chase.com, and ATMs, to complete their banking needs whenever, wherever, and however they want.
  • Assists clients and the branch team by helping with new account openings when needed.
  • Performs branch operations, which may include managing cash devices such as the cash vault, ATM, or others, while adhering to all bank policies and procedures.

BDC Agent/Sales Consultant

Nissan South Morrow
Morrow, GA
09.2020 - 06.2024
  • Assist customers through the sales and buying process.
  • Maintain a high level of satisfaction for our customers' experience, following up with the customer both before and after a sale.
  • Perform quality product presentations and demonstrations.
  • Maintain a daily follow-up task list of your customers.
  • Assist in maintaining the inventory.
  • Address customer concerns.
  • Basic computer skills.
  • Other duties may be assigned.

Assistant General Manager

LA Fitness
College Park, GA
09.2017 - 08.2020
  • Set productivity goals through 'VCLASS' to achieve weekly, monthly, and yearly objectives.
  • Focus on daily key performance indicators to drive profitability.
  • Weekend percentages on goal are no less than the company's waterline of 60%.
  • Achieve a 50% or higher health club membership closing ratio.
  • Assist the Senior GM with the development of weekly game plans to ensure revenue is 10%. SMLY and LM are bankable gross/eft.
  • Generate sales reports, and understand critical numbers to impact your business.
  • Daily review and report to Sr. GM in areas of concern through reading the club's dashboard.
  • Recruit, interview, hire, train, motivate, direct, coach, and regularly evaluate all club staff.
  • Be actively involved in our community outreach program, and ensure club participation.
  • Knowledge of corporate wellness programs and how companies of any size can benefit from such investments.
  • Exceptional internal marketing, relationship building, and assisting members with their concerns.
  • Excellent supervisory, interpersonal communication, and time management skills.
  • Knowledge of standard office procedures and computer software.

Education

High School Diploma -

Tri-Cities High School
East Point, GA
05-2016

Skills

  • Client engagement
  • Transaction processing
  • Lobby management
  • Regulatory compliance
  • Cash handling
  • Relationship building
  • Time management
  • Customer service

Accomplishments

  • Excelled at selling appointments i became employee of the month 5 Months in a row at Nissan South Morrow.
  • Excelled at selling 7-10 memberships a day at LA Fitness. I promoted to Assistant General Manager in 3 months.
  • I was flexible with learning different departments they allowed me to shadow car salesman's I beame one.

Timeline

Associate Banker

J.P. Morgan Chase
06.2024 - Current

BDC Agent/Sales Consultant

Nissan South Morrow
09.2020 - 06.2024

Assistant General Manager

LA Fitness
09.2017 - 08.2020

High School Diploma -

Tri-Cities High School

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Shekelcy Small