Shekeyla Eaddy
Homestead,FL
Summary
Dedicated customer service representative skilled in complaint handling and conflict resolution. Proven ability to maintain customer satisfaction through effective communication and record management.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Foundever
12.2024 - 04.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
Warehouse Sorter
DiMare Fresh
12.2016 - 04.2017
- Sorted and organized fresh produce for efficient warehouse operations.
- Inspected products for quality and freshness before sorting tasks.
- Maintained clean and safe work environment following company standards.
- Inspected products for damage or defects prior to stocking shelves or shipping out orders.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Preschool Teacher's Assistant
Grace Child Academy
Homestead, Florida
10.2012 - 08.2014
- Assisted lead teacher in daily classroom activities and curriculum implementation.
- Supported children during playtime, promoting social skills and teamwork.
- Prepared educational materials and organized classroom resources for lessons.
- Maintained a clean and safe classroom environment for all students.
- Monitored children's progress and reported observations to the lead teacher.
- Engaged with parents during drop-off and pick-up, fostering positive communication.
- Supported lead teacher with daily classroom activities.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
Preschool Teacher's Assistant
Homestead Christian Academy
Homestead, Florida
03.2010 - 10.2012
- Assisted lead teacher in daily classroom activities and curriculum implementation.
- Supported children during playtime, promoting social skills and teamwork.
- Monitored children's progress and reported observations to the lead teacher.
- Maintained a clean and safe classroom environment for all students.
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
- Assisted in preparing lesson materials and bulletin board displays.
- Managed sensitive and emotionally charged situations with empathy and patience, applying de-escalation techniques to achieve positive resolutions.
Classroom/Office Assistant
Miami Dade Public Schools
Homestead, Florida
12.2005 - 03.2007
- Handled incoming calls and responded to inquiries with professionalism.
- Collaborated with teachers to prepare classroom materials and resources.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Delivered messages and ran errands.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Assisted teachers in classroom management and lesson preparation activities.
- Organized classroom materials and resources for effective teaching sessions.
- Supported students with diverse learning needs through individualized attention.
- Facilitated communication between teachers, students, and parents regarding student progress.
- Maintained a clean and welcoming classroom environment conducive to learning.
- Conducted one-on-one tutoring sessions with individual students who needed extra help.
- Facilitated communication between students, teachers, and parents as needed.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06-2005
Skills
- Customer service
- Conflict resolution
- Record management
- Software utilization
- Complaint handling
- Customer relationship management
- Effective communication
- Patience in interactions
- Empathy in customer care
- Call center experience
- Empathy and patience
Timeline
Customer Service Representative
Foundever
12.2024 - 04.2025
Warehouse Sorter
DiMare Fresh
12.2016 - 04.2017
Preschool Teacher's Assistant
Grace Child Academy
10.2012 - 08.2014
Preschool Teacher's Assistant
Homestead Christian Academy
03.2010 - 10.2012
Classroom/Office Assistant
Miami Dade Public Schools
12.2005 - 03.2007
High School Diploma -
Homestead Senior High School