SHEKHANDI L. BROOKS
Washington,DC
Summary
To use my 6+ years of experience in retail environments and present my ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Prove ability to increase sales through up-selling techniques as well as implement additional processes that drive profitability.
Experienced with inventory management, staff supervision, and regulatory compliance. Utilizes strong organizational skills to ensure efficient dispensary operations. Track record of fostering team collaboration and enhancing customer experiences.
Professional with significant experience in managing cannabis retail operations, ensuring compliance with state regulations, and driving sales growth. Strong focus on team collaboration, customer service, and inventory management. Reliable and adaptable, skilled in staff training, conflict resolution, and maintaining a positive work environment. Prioritizes achieving results through effective leadership and strategic planning.
Overview
11
11
years of professional experience
Work History
Dispensary Manager
All American Papers
01.2022 - 02.2026
- Oversaw daily operations of the dispensary, including staff supervision and scheduling
- Managed inventory and ensured compliance with local and state cannabis regulations.
- Collaborated with vendors and placed product orders
- Developed and implemented store procedures to improve efficiency and customer satisfaction
Budtender
Gasaholics
01.2021 - 01.2023
- Provided expert guidance on cannabis products
- Educated customers on strains, dosages and effects
- Maintained accurate records
- Handled cash and POS systems
- Contributed to team sales goals
Patient Care Specialist / Patient Coordinator
Anacostia Organics
06.2020 - 12.2021
- Handled patient intake forms
- Provided patient consultations
- Assisted management with order fulfillment
- Maintained stockroom
- Remained knowledgeable on new products and medical benefits
Tech Team Member
Target
01.2020 - 06.2020
- Assisted customers with technology purchases
- Activated devices
- Handled cash and card transactions
- Located and delivered products
Sales Associate
Marshalls
03.2019 - 01.2020
- Helped customers daily
- Assisted with merchandising
- Worked registers, inventory, labeling, unloading and cleaning
Barista
Starbucks Coffee Company
09.2014 - 03.2019
- Partnered with management on sales goals
- Promoted seasonal items
- Used up-selling strategies
- Maintained cleanliness
- Ensured food safety
Education
Customer Service Training
Racial Bias Training
Special Event Security Training
High School Student, Home Schooled
Culture at Home Creative Writing II-III-IV-V-VI
2011/2012 OSSE Young Womens Conference on Non-Traditional Careers
Smithsonian Anacostia Community Museum - Animation Workshop
Anacostia Community Museum Poetry Workshop for Educators
Smithsonian Museum Forensics Anthropology Lab
L.Y.T.C.E. B-KidSmart Early Childhood Development Training
Skills
- Customer Service, Self-Motivated, Quick Learner, Team Player, Organization, Solution Focused, Mediation, Punctuality, Excellent with Children, Social Media
Interests
Photography/Video Editing, Art, Music, Graphic/Fashion Design, Wildlife Studies, Writing Poetry/Lyrics/Podcast
Education / Training
- Customer Service Training
- Racial Bias Training
- Special Event Security Training
- High School Student, Home Schooled
- Culture at Home Creative Writing II-III-IV-V-VI
- 2011/2012 OSSE Young Womens Conference on Non-Traditional Careers
- Smithsonian Anacostia Community Museum - Animation Workshop
- Anacostia Community Museum Poetry Workshop for Educators
- Smithsonian Museum Forensics Anthropology Lab
- L.Y.T.C.E. B-KidSmart Early Childhood Development Training
Timeline
Dispensary Manager
All American Papers
01.2022 - 02.2026
Budtender
Gasaholics
01.2021 - 01.2023
Patient Care Specialist / Patient Coordinator
Anacostia Organics
06.2020 - 12.2021
Tech Team Member
Target
01.2020 - 06.2020
Sales Associate
Marshalls
03.2019 - 01.2020
Barista
Starbucks Coffee Company
09.2014 - 03.2019