Shekima Roberts
Brooklyn,NY
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
9
9
years of professional experience
Work History
Waitress
Antonio's Trattoria
05.2022 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Restaurant Hostess
Fratelli Italian Restaurant
04.2019 - 05.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Checked in with servers to confirm preparedness before seating customers.
Restaurant Hostess/waitress
Dallas BBQ Restaurant
06.2017 - 01.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Cashier/Sales Associate
McDonald's Restaurant
06.2015 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
ASSOCIATE - Social Work
City College of New York of The City University of New York, The
New York, NY2022
High School Diploma -
Eximius College Preparatory Academy
Bronx, NY06.2019
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality best practices
- Order Taking
Timeline
Waitress
Antonio's Trattoria
05.2022 - 01.2024
Restaurant Hostess
Fratelli Italian Restaurant
04.2019 - 05.2020
Restaurant Hostess/waitress
Dallas BBQ Restaurant
06.2017 - 01.2019
Cashier/Sales Associate
McDonald's Restaurant
06.2015 - 01.2017
ASSOCIATE - Social Work
City College of New York of The City University of New York, The
High School Diploma -
Eximius College Preparatory Academy
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