Shekinah Barnett
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bath & Body Works
11.2018 - 01.2019
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used in-store system to locate inventory and place special orders for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Key Holder
Bath & Body Works
09.2021 - 02.2022
- Act as manager on duty, ensuring smooth operations and customer satisfaction.
- Assisted in training new employees, fostering a collaborative team atmosphere.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Supervisor
Bath & Body Works
02.2022 - 09.2023
- Attract, interview, and retain top talent.
- Produced weekly and monthly scheduling for the store.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Sales & Service Coordinator
Sephora
09.2023 - Current
- Support all aspects of sales and service initiatives including paid services, events, classes, loyalty programs, and cash handling.
- Coordinate seamless execution of promotional events that generated significant buzz within the target audience demographic, leading to increased brand awareness and engagement levels.
- Generate customer satisfaction surveys to analyze results into action plans.
- Train and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Marketing and promoting daily events/sales via social media platforms.
Education
No Degree - Business Administration And Management
Houston Baptist University
Houston, TX05.2024
No Degree - Interdisciplinary Studies EC-6
Prairie View A & M University
Prairie View, TX12.2023
High School Diploma -
Waltrip High School
Houston, TX06.2019
Skills
- Training and coaching
- MS Office expert
- Adherence to high customer service standards
- Industry Trends
- Deadline-oriented
- Customer Service
- Project Management
- Sales tactics
- Talent Allocation
- CRM Software
- Social Media Marketing
Timeline
Sales & Service Coordinator
Sephora
09.2023 - Current
Supervisor
Bath & Body Works
02.2022 - 09.2023
Key Holder
Bath & Body Works
09.2021 - 02.2022
Sales Associate
Bath & Body Works
11.2018 - 01.2019
No Degree - Business Administration And Management
Houston Baptist University
No Degree - Interdisciplinary Studies EC-6
Prairie View A & M University
High School Diploma -
Waltrip High School
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