Shekinah Barnett
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Sales & Service Coordinator
Sephora
09.2023 - Current
- Support all aspects of sales and service initiatives including paid services, events, classes, loyalty programs, and cash handling
- Coordinate seamless execution of promotional events that generated significant buzz within target audience demographic, leading to increased brand awareness and engagement levels
- Generate customer satisfaction surveys to analyze results into action plans
- Train and regularly mentored associates on performance-oriented strategies and customer service techniques
- Marketing and promoting daily events/sales via social media platforms.
Supervisor
Bath & Body Works
02.2022 - 09.2023
- Attract, interview, and retain top talent
- Produced weekly and monthly scheduling for the store
- Evaluated staff performance and provided coaching to address inefficiencies
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Key Holder
Bath & Body Works
09.2021 - 02.2022
- Act as manager on duty, ensuring smooth operations and customer satisfaction
- Assisted in training new employees, fostering a collaborative team atmosphere
- Examined incoming inventory, merchandised shelves and prevented shrinkage
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Sales Associate
Bath & Body Works
11.2019 - 09.2021
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Streamlined processes within the store's operations by organizing merchandise layouts for easy access
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Used in-store system to locate inventory and place special orders for customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
In-Progress : Business Administration And Management -
Houston Baptist University
Houston, TX05.2025
No Degree : Interdisciplinary Studies EC-6 -
Prairie View A & M University
Prairie View, TX12.2023
High School Diploma -
Waltrip High School
Houston, TX06.2019
Skills
- Exceptional Customer/Client Servicing
- MS Office Expert ( Word, Excel, Powerpoint, Outlook)
- Written and Verbal Communication
- Industry Trends
- Deadline-oriented
- Time Management
- Project Management
- Problem Solving
- Talent Allocation
- CRM Software
- Social Media Marketing
- Rapid and Adaptive Learner
Timeline
Sales & Service Coordinator
Sephora
09.2023 - Current
Supervisor
Bath & Body Works
02.2022 - 09.2023
Key Holder
Bath & Body Works
09.2021 - 02.2022
Sales Associate
Bath & Body Works
11.2019 - 09.2021
In-Progress : Business Administration And Management -
Houston Baptist University
No Degree : Interdisciplinary Studies EC-6 -
Prairie View A & M University
High School Diploma -
Waltrip High School