Shekinah Dunson
Vallejo,CA
Summary
Reliable Sales Associate with strengths in product knowledge and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
6
6
years of professional experience
Work History
Sales Associate
Apple
Corte Madera, CA
12.2023 - Current
- Prepares merchandise for purchase or rental.
- Demonstrates product features and benefits for customers' needs.
- Maintaines cleanliness of store environment including floors, windows, displays.
- Maintaines up-to-date knowledge of store merchandise and policies.
- Describes merchandise and explained use, operation and care.
- Unboxes new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Restocks shelves as needed to ensure sufficient inventory levels.
- Provides accurate information about products, prices and services.
Host
Epic Steakhouse
San Francisco
06.2022 - 02.2023
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Monitored seating area and checked restrooms regularly to keep spotless.
Counter and Customer Service
Noe Valley Bakery
San Francisco
01.2022 - 05.2022
- Responsible for customer service, including filling bakery orders in a timely manner, cash management, restocking, and maintaining a clean, sanitary environment
- Duties also included answering the phone and entering orders into POS system as well as taking special orders and closing side work
- Operated well under covid conditions, following all company protocols to maintain a safe environment for both customers and staff.
Retail Salesperson Customer service
AT&T
San Francisco and El Cerrito
10.2019 - 12.2021
- Included assisting customers with their questions and concerns, problem solving, and troubleshooting
- Duties also included maintaining excellent product knowledge with a broad base of understanding technology to facilitate sales
- Routinely was the highest sales earner in store location
- Followed company covid protocols to maintain safe environment for both customers and staff.
Crew Member
Trader Joe's
El Cerrito
11.2017 - 06.2019
- Responsible for assisting customers with shopping, locating items, bagging, restocking, doing demos, and helping maintain and clean, safe environment
- Successfully communicated with crew members to navigate job duties and complete daily tasks in the most efficient way
- Closely followed company protocols for emergency situations.
Education
Associate's Degree -
City College, Transfer City College of San Francisco
01.2024
Diploma -
Hercules High School
05.2019
Diploma -
El Cerrito High School
05.2017
Skills
- Upselling
- Customer Needs Assessment
- Payment Processing
- Order Processing
- Product Sales
- Outgoing Personality
- Merchandise Display
- Cash Handling Accuracy
- Service-Oriented
- Building Rapport
- Product Knowledge
- Positive and Professional
Timeline
Sales Associate
Apple
12.2023 - Current
Host
Epic Steakhouse
06.2022 - 02.2023
Counter and Customer Service
Noe Valley Bakery
01.2022 - 05.2022
Retail Salesperson Customer service
AT&T
10.2019 - 12.2021
Crew Member
Trader Joe's
11.2017 - 06.2019
Associate's Degree -
City College, Transfer City College of San Francisco
Diploma -
Hercules High School
Diploma -
El Cerrito High School
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