Shekinah McClain
Summary
Friendly, hardworking, and dependable healthcare professional with a strong background in customer service, patient mobility support, and administrative operations. Recognized for outstanding time management, problem-solving, and communication skills. Committed to delivering compassionate care and administrative excellence in healthcare environments. Well-prepared to transition into a Medical Assistant role with hands-on experience supporting patients, scheduling, and clinical staff.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Healthcare Customer Representative
United Healthcare Insurance
11.2024 - Current
- Handled high-volume incoming calls with professionalism and accuracy.
- Scheduled, confirmed, and rescheduled patient appointments.
- Educated patients on services, insurance eligibility, and appointment logistics.
- / Verified insurance coverage and authorizations.
- Routed calls/messages and maintained accurate patient records.
- Delivered excellent customer service and resolved patient concerns.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Demonstrated strong problem solving skills in addressing customer issues.
Patient Mobility Tech
St. Tammany Parish Hospital
06.2023 - 10.2024
- Assisted licensed healthcare staff with Progressive Mobility duties and patient transport.
- Supported physical therapy, occupational therapy, and nursing care tasks.
- Documented mobility rounds and coordinated daily unit activities.
- Completed administrative duties and tracked patient movement records.
- Assisted Physical Therapists in evaluating a patient's range of motion, balance, strength and coordination through various tests and measurements.
- Educated patients and family members about proper exercise techniques, safety measures, and injury prevention strategies.
- Encouraged active participation in self-care activities at home between visits which included stretching exercises or light walking routines.
Unit Assistant
St. Tammany Parish Hospital
07.2021 - 06.2023
- Scheduled appointments, completed patient consults, and maintained patient files.
- Greeted patients and managed incoming calls/mail for healthcare departments.
- Supported nurses and doctors by organizing daily operations.
- Maintained security protocols and facilitated communication within the hospital.
- Maintained accurate documentation of patient information and medical records.
- Assisted with preparing discharge summaries for patients.
- Provided administrative support to the nursing team and other healthcare professionals.
- Managed appointment schedules for physicians in the unit.
Private Sitter / Personal Care Companion
Charolette Hands That Cares
2018 - 2022
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Diplomatically slipped into care situations without further straining family dynamics, working to quell disagreements and advocating for patient.
- Monitored medications for interactions and need for change to manage health conditions.
- Maintained patient's home environment to keep safe, clean and familiar.
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
- Managed financial tasks such as bill payments or budgeting on behalf of clients, safeguarding their financial wellbeing.
Education
Clinical Medical Assistant -
Our Time Is Now Career College
McComb, MS06.2025
Limited Radiology Technican -
Our Time Is Now Career College
McComb, MS06.2025
Associate of Arts - General Studies
Northshore Technical Community College
Hammond, LA05-2024
High School Diploma -
Franklinton High School
Franklinton, LA05.2018
Skills
- EKG Testing
- Limited X-Ray Imaging
- Sterile Field & Instrument Setup
- Medical Terminology &
Clinical Skills:
- Vital Signs & Patient
Assessment
- Phlebotomy &
Laboratory Procedures
Documentation
- Electronic Medical
- Patient Scheduling & Insurance Verification
- Medical Office
Records (EMR)
- HIPAA & OSHA
Compliance
Administrative Skills:
Procedures
Billing & Coding
Fundamentals
Communication
Certification
- Basic Life Support (BLS)
- First Aid/CPR Certified
- In process of taking clinical medical assistant boards - NHA
Accomplishments
- Valedictorian, Our Time Is Now Career College - McComb, MS
<Enter your own>
Timeline
Healthcare Customer Representative
United Healthcare Insurance
11.2024 - Current
Patient Mobility Tech
St. Tammany Parish Hospital
06.2023 - 10.2024
Unit Assistant
St. Tammany Parish Hospital
07.2021 - 06.2023
Clinical Medical Assistant -
Our Time Is Now Career College
Limited Radiology Technican -
Our Time Is Now Career College
Associate of Arts - General Studies
Northshore Technical Community College
High School Diploma -
Franklinton High School
Private Sitter / Personal Care Companion
Charolette Hands That Cares
2018 - 2022
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