Shekinah Oneal

Proven problem-solver and adept in debt negotiation, I significantly enhanced customer loyalty at Wells Fargo by resolving disputes with empathy and professionalism. Skilled in customer service and delinquent account management, my approach led to satisfactory resolutions, boosting repeat business without compromising company standards. Detailed customer service bringing over almost 2 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

• Developed new collections methods, increasing revenue generation 50%.
• Documented and resolved accounts which led to good resaults
• Successfully resolved 50% of collections-related issues.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Achieved work by completing with accuracy and efficiency.
• Cleaned an average of 30 rooms per day.
• Worked 20hrs overtime during the holiday season at the request of management

so growing up i was taught to always help anyone if they need i come from a very Loving giving family and if anyone need help weather it was food work money ect always give that hand without any explanation so it just stuck with me as a child to growing up to an Adult even if a person Looks like ther okay still help you never know what people are going threw it could be you in that position if i got clothes on my back food to eat im okay and also knowing the fact that i can get are have those things i rather give to sumone in need and if i could provide half im giving half i dont expect for anything in return i do it cause God said do it .whenever i could do these things it makes me happy knowing ther okay and i could are got the chance to assist them with sum they did not have. we all need help at times dont ever feel like it cant be you. we all can fall short without notice ther should not be no reason we cant help eachother. blessing to all