Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Shekira Nunley

Nashville,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Amazon Delivery Driver

Amazon DSP
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Customer Service Representative

T-Mobile
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Warehouse Associate

Ingram Book Company
07.2021 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Conducted regular inspections and audits to check quality and verify inventory levels.

Environmental Services Housekeeper

Vanderbilt Medical Center
04.2020 - 05.2020
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Verified cleanliness and organization of storage areas and carts.

Picker/Packer/Returns

Gap Inc
10.2018 - 11.2019
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Used RF scanners to track orders and verify accuracy.
  • Conducted periodic inventory audits to verify accuracy.
  • Scanned and verified UPC codes for all products to aid in identification.

Retail Sales Associate

Forever 21
09.2018 - 11.2018
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.

Cashier

Popeye’s Louisana Kitchen, Janitorial Services
08.2017 - 01.2018
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Resolved customer complaints independently or with aid of supervisor.
  • Completed order entries and verified correctness with customers to reduce post-order errors.

Janitorial Staff Member

Jani-King
06.2015 - 11.2016
  • Muil task, commercial cleaning, goal speaking, organizing, professional under difficult condition
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Education

Business Administration

Nashville State Community College
Nashville, TN

Gallatin Senior High School
Gallatin, TN
05.2018

Skills

  • Conflict Resolution
  • Written and Oral Communication
  • Prioritization
  • Time Management
  • Leadership
  • Deadline Oriented
  • Analytical
  • Attentive to Detail
  • Dispatch Communication
  • Commercial Driving
  • Cargo Handling
  • Equipment Operation
  • GPS Navigation
  • Load Balancing
  • Payment Collection
  • Logistics Knowledge
  • Shopping Orders
  • Valid Class a Commercial Driver's License
  • GPS and Route Planning
  • Safe Driving
  • Time Management Skills
  • Lifts up to Number Pounds
  • Positive Attitude
  • Map Reading and Navigation Skills
  • Shipping and Packaging
  • Teamwork and Collaboration
  • Customer Service
  • Heavy Lifting
  • Valid Driver's License
  • Dependable and Reliable
  • Safe Driver Training
  • Order Picking and Processing
  • Clean Driving Record
  • Problem-Solving
  • Advanced Planning

Certification

Delivery Driver

Timeline

Warehouse Associate

Ingram Book Company
07.2021 - Current

Environmental Services Housekeeper

Vanderbilt Medical Center
04.2020 - 05.2020

Picker/Packer/Returns

Gap Inc
10.2018 - 11.2019

Retail Sales Associate

Forever 21
09.2018 - 11.2018

Cashier

Popeye’s Louisana Kitchen, Janitorial Services
08.2017 - 01.2018

Janitorial Staff Member

Jani-King
06.2015 - 11.2016

Amazon Delivery Driver

Amazon DSP

Customer Service Representative

T-Mobile

Business Administration

Nashville State Community College

Gallatin Senior High School
Shekira Nunley