Shekita Jones
Washington
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and streamlining data processes at companies like ID.me. Excelled in conflict resolution and data entry accuracy, boosting loyalty and operational efficiency. Skilled in Microsoft Excel and active listening, adept at turning challenges into satisfactory outcomes.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ID.me
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Data Entry Clerk
KPMG Global Services
02.2022 - 02.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Customer Care Representative
RE/MAX
04.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Education
GED -
University of The District of Columbia
Washington, DC06-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
Timeline
Customer Service Representative
ID.me
02.2024 - Current
Data Entry Clerk
KPMG Global Services
02.2022 - 02.2024
Customer Care Representative
RE/MAX
04.2021 - 04.2022
GED -
University of The District of Columbia
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