SHEKLA GRAHAM
Lake City
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PCA
Open Hearts Healthcare
03.2020 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Customer Service Representative
Teleperformance
08.2016 - 02.2019
- Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information
- Managed call flow and responded to technical support needs of customers
- Resolved customer issues in a clear, courteous and straightforward manner
Front Desk Agent/ Night Auditor
The Inn At The Crossroads
04.2015 - 08.2016
- Greeted Customers
Customer Service Representative
Sykes Enterprises
01.2014 - 07.2016
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
Shift Leader
Pizza Hut
02.2015 - 06.2015
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Answered telephone calls and responded to inquiries
- Assisted diners with obtaining food from buffet/serving table as needed
- Assisted in maintaining preparation and service areas in a sanitary condition
Education
Medical Assistant -
Florence Darlington Tech
09.2024
Skills
- Customer service
- Training staff
- Communication
- Computer abilities
- Cash handling
- Management
- People-oriented
- Conflict resolution
- Typing 50 WPM
- Work ethic
- Personal Hygiene Assistance
- Behavioral Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
PCA
Open Hearts Healthcare
03.2020 - Current
Customer Service Representative
Teleperformance
08.2016 - 02.2019
Front Desk Agent/ Night Auditor
The Inn At The Crossroads
04.2015 - 08.2016
Shift Leader
Pizza Hut
02.2015 - 06.2015
Customer Service Representative
Sykes Enterprises
01.2014 - 07.2016
- CPhT - Certified Pharmacy Technician
Medical Assistant -
Florence Darlington Tech
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