Shela Corkum
Tacoma,WA
Overview
18
18
years of professional experience
Work History
Intake Coordinator
Chpw
Seattle, WA
10.2019 - Current
- Entered medical data into system and approved select services, ensuring accurate records and compliance with HIPAA laws
- Coordinated member file setup for review by doctors and nurses, supporting comprehensive member care
- Communicated with members to address inquiries and ensure their needs were met
- Maintained strict adherence to HIPAA regulations during all data entry processes
Retention Specialist and Universal Agent
Orkin Pest Control
Fife, WA
01.2015 - Current
- Retained customers considering cancellation by addressing concerns and providing tailored solutions
- Conducted training classes and developed engagement games and prizes, increasing team motivation
- Prepared daily, weekly, and monthly reports for branch and headquarters, supporting data-driven decisions
- Scheduled appointments and managed collections for pest control services, ensuring operational efficiency
- Trained new employees and performed administrative assistant duties, enhancing team productivity
- Delivered customer service across all areas of Orkin, maintaining high satisfaction levels
Marketing Manager
Country Aire Technologies Inc
Lakewood, WA
01.2009 - 06.2014
- Trained new employees, improving onboarding efficiency and team performance
- Scheduled appointments for field associates, optimizing workflow and client engagement
- Generated and maintained reports to support marketing and operational strategies
Timeline
Intake Coordinator
Chpw
10.2019 - Current
Retention Specialist and Universal Agent
Orkin Pest Control
01.2015 - Current
Marketing Manager
Country Aire Technologies Inc
01.2009 - 06.2014