Shelaunda Davis
West Memphis,AR
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Advanced Medical Support Assistant, Grade 6 Step 2
Department of Veterans Affairs, Remote Full Time
Memphis, TN
10.2020 - Current
- Schedules, cancels, re-schedules patient's appointments and/or consults.
- Updated outdated patients information to maintain current records.
- Relayed messages from patients to physician about concerns and condition updates.
- Coordinates Veteran appointments through community vendors utilizing guidance and direction from the Veteran's care team.
- Assists other VA teams in understanding Community Care eligibilities and determine who's eligible for Community Care.
- Train new employees and current employees when assigned a different workload.
- Assist with inbound and outbound telephone calls and written correspondence with exceptional customer service.
- Processes incoming Veteran messages through Message Manage and care requests through My Health Vet.
- Manages Veteran systems to verify and validate accuracy and resolve issues.
- Enters data into computer and contact others to secure information.
- Develops and maintains effective and efficient communication with Veteran, Veteran representatives, interdisciplinary care team, VA medical centers and other agencies.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Scheduling/rescheduling employee and Veterans for COVID-19 Test and COVIC-19 Vaccination, assist staff in COVID-19 Lab.
- Carries out day-to-day administrative operations of the clinic.
- Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
- Screens/receives phone calls in a courteous and timely manner, determines the nature of requests and provides the information desired using privacy rules and established clinic processes.
- Uses Microsoft Word, Microsoft Excel, Microsoft Teams, Microsoft Outlook and Microsoft Powerpoint.
Human Resource Assistant
Cardinal Health
Memphis, TN
02.2016 - 10.2020
- Guided new hires through orientation & onboarding and explained documentation requirements to facilitate HR process.
- Works in collaboration with specialists, mangers and other personnel to accomplish tasks.
- Scheduled appointments, meeting and conferences with employees to discuss and mitigate personnel issues.
- Assisted with planning, organizing and coordinating company events.
- Ensures accuracy and timeless of information, spelling, grammar construction, punctuation and presence of necessary enclosures.
- Update various documents, spreadsheets and databases regarding recruitment and staffing.
- Calculations on financial reports and records accounting entries into accounting systems.
- Developed and facilitated new-hire orientations and corporate policy trainings.
- Supply guidance and assistance on policies.
- Optimized traceability, developing organizational filing systems for confidential employee records and reports
- Uses word processing and/or other office automation equipment and various software programs to create, copy, edit, store, retrieve and print a variety of documents.
- Reviewed and processed invoices, payments, receipts and other financial documents to ensure accuracy.
- Protects data from unauthorized release or from loss, alteration, or unauthorized deletion.
- Maintained financial records, including accounts receivable and payable and general ledger.
- Troubleshoot and resolve recruitment requests and contact Hiring Managers to finalize recruitment actions.
- Review the application packages of applicants in accordance with agency's qualification standards.
- Audits and arrange vendor invoices and reconciles subsidiary records.
- Worked with leadership regarding priorities for positions.
Administrative Assistant
Cardinal Health
Memphis, TN
01.2014 - 02.2016
- Answered phone calls and emails to provide information resulting in effective business correspondence.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative process to achieve organizational objectives and improve office efficiency.
- Developed administrative process to achieve organizational objectives and improve office efficiency.
- Determine the effective action to reach the outcomes in time/office management, time and attendance, program analysis, staffing and uncertainly tracking.
- Reconciled timekeeping records with general ledger accounts monthly.
- Assisted management with planning and logistics for program activities.
- Partnered with program management on recommendations, process improvements and corrective action plans.
- Assisted and informs on administrative policies, reduce and access polices.
- Performs other related duties as assigned.
- Posses comprehensive knowledge of administrative polices and regulations.
- Collaborates with Human Resources to prepare various board actions and create team meetings
Medical Support Assistant/Call Center Representative
Crittenden Regional Hospital
West Memphis, AR
11.2011 - 01.2014
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Scheduled/rescheduling appointments, data entry and multi telephone line.
- Faxing, scanning and printing documents.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Ordered office supplies as necessary to ensure adequate stock levels for daily operations.
- Processed incoming lab results into patient's electronic health record system for physician review.
- Prepared referral letters for specialist consultations following established protocols.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
Education
Nationally Registered Certified Medical Assistant - Medical Assistant
Remington College
Memphis, TN05.2011
Skills
- Appointment Scheduling
- Critical Thinking
- Multi-line Telephone System Operation
- Charting Expertise
- Supply Management
- Time Management
- Updating Medical Records
- Hiring and Retention
- Work Planning and Organization
- Onboarding and Training
- Recruitment/Placement
- Verbal and Written Communication
- New Employee Orientations
- Detail-Oriented
- Time Keeping
- Customer Service, Clerical/Technical
- Accountability and Attention to Detail
- Microsoft Office
Timeline
Advanced Medical Support Assistant, Grade 6 Step 2
Department of Veterans Affairs, Remote Full Time
10.2020 - Current
Human Resource Assistant
Cardinal Health
02.2016 - 10.2020
Administrative Assistant
Cardinal Health
01.2014 - 02.2016
Medical Support Assistant/Call Center Representative
Crittenden Regional Hospital
11.2011 - 01.2014
Nationally Registered Certified Medical Assistant - Medical Assistant
Remington College
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