Reassa Sangalli
Eagle Lake,FL
Summary
Experienced administrative and customer service professional with a background in federal environments. Expert in managing data, guiding clients through benefits, and delivering exceptional customer service, with a proven ability to handle complex inquiries and streamline workflows.
Overview
10
10
years of professional experience
Work History
Legal Administrative Specialist
Department of Veterans Affairs (Federal Remote Job)
2024.01 - Current
- Provided detailed guidance to veterans and beneficiaries on benefits via phone and email.
- Accurately processed and managed claims and related paperwork.
- Delivered clear and effective written and verbal updates.
- Handled address and contact information updates, direct deposits, and check tracers.
- Operated computer and phone systems to enhance workflow efficiency.
- Escalated complex issues and submitted a report to the appropriate departments.
- Conducted research, compiled data, and supported decision-making.
- Prepared and organized official correspondence and documents.
- Maintained confidentiality and adhered to privacy regulations.
- Efficiently accessed and organized records and information.
- Followed protocols to safeguard sensitive information.
- Participated in training to stay current on policies and best practices.
Store Associate
Defense Commissary Agency (Federal Job)
2022.12 - 2024.01
- Efficiently operated Electronic Point of Sale (EPOS) systems, ensuring accurate and efficient transactions.
- Supervised self-checkout registers and guided customers to ensure smooth and error-free transactions.
- Processed online orders from submission to fulfillment, ensuring accuracy and timely delivery.
- Supported inventory tasks, including stock replenishment, shelf organization, and conducting stock counts.
- Utilized various software for order fulfillment, inventory management, document preparation, and data analysis.
- Addressed customer inquiries and concerns promptly, using product knowledge to assist and resolve issues.
- Enforced security, safety, and sanitation protocols to maintain a clean and secure environment.
- Collaborated with colleagues to enhance operational efficiency and overall store performance.
- Participated in training to improve operational knowledge and customer service proficiency.
- Received commendations for exceptional customer service and contributions to team success.
Beauty Advisor/Consultant
JHS Sales and Service, LLC (Contractor)
2019.08 - 2021.01
- Welcomed customers, provided tailored beauty product recommendations, and built strong client relationships.
- Consistently exceeded sales targets through effective engagement and upselling of beauty products.
- Worked with team members to support sales goals and enhance department performance.
- Oversaw beauty stock levels, conducted remerchandising, and maintained visual standards; used MS Excel for damage and return records.
- Managed inventory records, coordinated schedules via MS Outlook, and handled departmental documentation.
- Facilitated effective communication with supervisors and colleagues.
- Participated in ongoing training to stay updated on beauty trends and product knowledge.
Sales Store Checker
Defense Commissary Agency (Federal Job)
2014.12 - 2016.02
- Managed EPOS cash register for precise and efficient transactions.
- Provided prompt, courteous service, addressing inquiries and resolving issues to ensure customer satisfaction.
- Handled cash transactions, counted cash, and prepared accountability reports, adhering to financial protocols.
- Maintained smooth register operations, including changing tape and fixing jams.
- Assisted with stock counts and merchandise replenishment, supporting accurate inventory levels.
- Worked with colleagues to optimize workflow and enhance store performance.
- Engaged in training to improve operational and customer service skills.
Education
Bachelor of Arts in Psychology -
Southern New Hampshire University
Manchester, United States12.2025
Skills
- Document Review
- File Management
- Problem-Solving
- Organizational Skills
- Attention to Detail
- Data Entry
- Customer Service
- Compliance and Confidentiality
- Research and Data Analysis
Timeline
Legal Administrative Specialist
Department of Veterans Affairs (Federal Remote Job)
2024.01 - Current
Store Associate
Defense Commissary Agency (Federal Job)
2022.12 - 2024.01
Beauty Advisor/Consultant
JHS Sales and Service, LLC (Contractor)
2019.08 - 2021.01
Sales Store Checker
Defense Commissary Agency (Federal Job)
2014.12 - 2016.02
Bachelor of Arts in Psychology -
Southern New Hampshire University
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