Summary
Overview
Work History
Education
Skills
References
Timeline
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Shelbee Richardson

Fort Wayne,IN

Summary

Dynamic leader with proven expertise in sales and operations management at David's Bridal. Excelled in training teams, driving revenue growth, and building strong customer relationships. Skilled in sales operations and superb time management, achieving significant team development and promotional sales success. Demonstrates a confident approach to strategic planning and team motivation, ensuring exceptional client satisfaction and business achievements.

Overview

6
6
years of professional experience

Work History

Sales Manager

David's Bridal
Fort Wayne, IN
03.2023 - Current
  • Performed sales consultations and educated clients on products and services.
  • Resolved customer complaints regarding sales and service.
  • Conducted regular meetings with staff members to review goals for their shifts.
  • Managed daily operations of sales department, including supervision of staff members.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Coached, developed and motivated team to achieve revenue goals.
  • Followed marketing templates provided by corporate.
  • Supported sales team members to drive growth and development.

Operations Manager

David's Bridal
Fort Wayne, IN
01.2023 - 03.2023
  • Received and processed the shipment.
  • Recruited, hired, and trained crew members on the application of projects and customer service.
  • Notified customers of upcoming payments and order fulfillment.
  • Ordered store supplies based on the needs of the business.
  • Addressed customer concerns with suitable solutions.
  • Assisted other parts of the management team with day-to-day operational tasks.
  • Responsible for metrics within a weekly, monthly, and quarterly scorecard.

Sales Consultant

David's Bridal
Fort Wayne, IN
11.2021 - 01.2023
  • Ensured customer satisfaction by providing follow-up support after initial sale.
  • Assisted brides in selecting wedding gowns and accessories, such as veils and headpieces.
  • Prepared merchandise for purchase.
  • Advised clients on fabrics, colors, styles and trends in order to meet their needs.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained records related to sales for store management.
  • Greeted customers to determine wants or needs.
  • Provided customer service to ensure that customers were satisfied with their purchases.

Birthday Hostess

Crazy Pinz
Fort Wayne, IN
11.2018 - 11.2021
  • Cleaned up after each party session including disposing trash, wiping down surfaces and returning furniture back into its original position.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Coordinated event logistics, ensuring smooth operation from start to finish.
  • Engaged partygoers through conversation and fun activities throughout the duration of the event.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.

Education

High School Diploma -

DeKalb High School
Auburn, In
05-2020

Skills

  • Sales team training
  • Sales operation
  • Training and development
  • Promotional sales events
  • Relationship building
  • Superb time management
  • Product knowledge

References

References available upon request.

Timeline

Sales Manager

David's Bridal
03.2023 - Current

Operations Manager

David's Bridal
01.2023 - 03.2023

Sales Consultant

David's Bridal
11.2021 - 01.2023

Birthday Hostess

Crazy Pinz
11.2018 - 11.2021

High School Diploma -

DeKalb High School

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