Personable and dedicated Customer Service Representative of 15 years. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Shelbi Armentrout
Denton,TX
Summary
Overview
15
years of professional experience
Work History
Sonic Drive-inDenton, TX
Assistant Manager/Carhop
05.2016 - Current
Job overview
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
- Fostered positive experiences with personable, upbeat and professional customer service.
- Listened to guest needs and responded promptly for personalized service.
- Met production and quality goals consistently by working with high accuracy.
- Resolved customer complaints with answers and solutions to problems.
- Responded to challenges calmly and smoothly, turning over spaces and keeping customers notified of wait times.
- Processed customer complaints, refunds and bill adjustments to correct product or service problems.
- Met strict quality standards, continuously monitoring food handling and safety.
- Upheld cleanliness and presentation standards for service areas.
- Trained employees in understanding guest needs, providing guidance and constructive feedback.
- Helped employees overcome problems and challenges through advice and guidance.
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.
- Identified opportunities to simplify strategies, improve processes and correct negative business situations.
- Facilitated communication, handling phone and email correspondence.
- Received and distributed bills, orders and payments for purchased items.
Timber Valley Pet HospitalLewisville, TX
Client Service Coordinator
06.2013 - 05.2016
Job overview
- Greeted incoming guests and directed individuals to appropriate personnel.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Scheduled appointments and documented updates in scheduling software
- Used accurate calculations and current service details to prepare quotes for staff.
- Kept accounts current with updates about posted payments and outstanding balances.
- Meticulously documented discussions, messages and actions taken to process inquiries and maintain thorough records
- Documented, researched and resolved customer service issues.
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Documented incoming calls, outgoing calls and special actions in detail in CRM software.
- Drove sales with good upselling and cross-selling techniques.
- Approached and solved problems with initiative and sound judgment.
JC Penney StoresLewisville, TX
Customer Service
08.2011 - 06.2013
Job overview
- Engaged customers with positivity and respect, answering questions politely and offering exceptional support. Processed sale transactions accurately using POS software and issued receipts, refunds or credit due to customers.
- Responded to customer complaints, inquiries and support requests respectfully and courteously.
- Answered phone calls about store policies, hours and merchandise.
- Informed customers of promotions and special offers to increase sales.
- Promoted customer loyalty program or store credit card to meet performance targets.
- Met sales quotas by utilizing upselling opportunities.
- Organized and faced products on shelves and in displays to comply with merchandising standards and promotions.
- Updated tags and signs to reflect new product values and special promotional pricing.
- Supported opening and closing store activities, following procedures.
Education
Lewisville High SchoolLewisville, TX
High School Diploma
06.2010
University Overview
- 3.4 GPA
Skills
- High level of customer service
- Positive and professional
- Strong communication
- Problem solving
- Time management
- Attention to detail
- Ability to multitask
- Reliability
- Inbound call management
- Typing of 65wpm
- Microsoft Office
- Google Drive
Timeline
Assistant Manager/Carhop
Sonic Drive-in
05.2016 - Current
Client Service Coordinator
Timber Valley Pet Hospital
06.2013 - 05.2016
Customer Service
JC Penney Stores
08.2011 - 06.2013
Lewisville High School
High School Diploma
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